Room Attendant

4 months ago

Portland, United States Pyramid Global Hospitality Full time
Property

About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company

Location Description

Once you meet us, you'll discover that glamour is both a destination and a state of mind. Designed to hearken back to Hollywood's Golden Age, this refined property combines an art deco aesthetic with modern art. Guests enjoy our extensive signature amenities and a curated photography collection. Gracie's, our elegant restaurant serves brunch and afternoon tea, and signature cocktails made with a mid-century modern flair at the Driftwood Room.

Overview

Come be a part of something bigger

Pyramid Global Hospitality is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer:
  • Full Time employees have access to Medical and Dental insurance to fit your needs
  • Mosaic Learning Center (You can grow both personally and professionally through on-line webinars and self-study courses)
  • 401K match (Let us help you build your financial future)
  • Companywide Hotel Room Discounts (Who doesn't love to get away?)
  • Paid Time Off
  • Employee Assistance Program (We are here to support you and your loved ones)
  • Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
  • Many more
Qualifications

PRIMARY PURPOSE OF THE POSITION: The Room Attendant's overall responsibility is to clean, and service assigned guest rooms and suites, including, but not limited to, making beds, dusting, vacuuming, cleaning, and sanitizing bathrooms, and removing trash.

ESSENTIAL FUNCTIONS: (This list of essential functions is not exhaustive and may be supplemented and changed as necessary.)
  • Carry linens, towels, toilet items, and cleaning supplies, using supply caddy and/or wheeled cart.
  • Clean rooms and suites, hallways, restrooms, corridors up to hotel standards and using approved chemicals so that health standards are met.
  • Remove all soiled linens and terries from the room.
  • Remove all room service trays from guest room and place in designated area.
  • Empty wastebaskets and transport other trash and waste to disposal areas.
  • Replace linens on beds and replenish all amenities and terry items.
  • Replenish guest room supplies, such as drinking glasses, linens, writing supplies, and bathroom items.
  • Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners.
  • Dust and polish furniture and equipment.
  • Clean windows, walls, ceilings, and woodwork, waxing and polishing as necessary.
  • Ensure that all electronic devices (television, remote controls, stereo, telephones) are working properly.
  • Ensure all guestrooms assigned are completed and marked with correct room status such as vacant ready (VR); vacant clean (VC); Occupied Ready (OR), Pick Up (PU), etc., including any information for input into guest history file. Notify supervisor when service is complete so rooms may be sold or occupied.
  • Observe precautions required to protect hotel and guest property.
  • Keep storage areas and carts well-stocked, clean, and tidy.
  • Respect privacy and maintain confidentiality of guest's information.
  • Return lost items found in guest rooms, hallways, the heart of the house and front of the house to the housekeeping department as a "lost and found" item with the date, where it was found, description of the item, and finder's name.
  • Stock cart with guest room supplies.
OTHER FUNCTIONS:
  • Comply with company and departmental safety rules and regulations, including proper lifting and handling of all relevant equipment and proper handling of bloodborne pathogens procedure.
  • Establish and maintain effective communication and teamwork with fellow employees and other departments within.
  • Monitor and control supplies and amenities and minimize waste within all areas of housekeeping.
  • Recognize and report all missing, damaged or sub-standard furniture, fixtures, and equipment.
  • Report on out-of-ordinary issues and all unsafe conditions immediately.
SUPERVISORY RESPONSIBILITIES: Does not have supervisory responsibilities.

QUALIFICATION REQUIREMENTS: The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential duties.
  • Must be very good at multi-tasking, prioritizing and self-managing.
  • Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, and cooperativeness.
EDUCATION and/or EXPERIENCE: Previous housekeeping experience preferred or one to three months related experience and/or training; or equivalent combination of education and experience.
  • Previous experience in a 4 to 5 star hotel (and the quality and services expectations associated therewith) preferred.
  • Multilingual skills are preferred.
LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, ability to write room status. Ability to communicate successfully in English with hotel guests. Bilingual candidates are highly desired.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential duties.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee must regularly lift and/or move up to 20-30 pounds, frequently lift and/or move up to 30-50 pounds, and occasionally lift and/or move more than 50 pounds. Employee must be able to push or pull a cart with equipment weighing over 75 lbs. on a regular basis. Specific vision abilities required by this job include close vision, distance vision, depth perception, and the abilities to adjust focus. Manual dexterity to use and operate all necessary equipment.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.
  • The employee occasionally works with cleaning fluids and solvents and must operate hand tools, including vacuum cleaners, have ability to reach 2 feet above head, etc.
  • The noise level in the work environment is usually moderate to loud.

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