Patient Care Coordinator

7 months ago

Kissimmee, United States Orlando Family Physicians Full time

InnovaCare Management Services Company, LLC

Job Summary

The Patient Care Coordinator is the first impression when patients and guests arrive at InnovaCare Health facilities. They also assist patients by assessing, facilitating, planning, and advocating for health needs on an individual and on-going basis.

Essential Job Functions

Welcomes patients and visitors upon arrival to the clinic. Manages waiting room to ensure wait times are within 15-minutes of arrival. If not, the PCC keeps the patients and visitors notified of any delays.

Manages the front desk workflow and communicates with the MA's.

Manages the providers schedule daily.

Maintains accurate registration by obtaining, recording, and updating personal and financial information.

Assists patients in problem solving potential issues related to the health care system, financial or social barriers (e.g., request interpreters as appropriate, transportation services or prescription assistance); and PCP change if necessary.

Assists patient with intake processes including scanning required documents.

Collects patient's financial payment responsibility (ex. co-payments, co-insurance, deductibles or issues receipts).

May manage cashier box or similar location, balances daily deposits, and prepares bank deposits according to company policies.

Processes walk-in patients and visitors such as greets, promptly and professionally answers phone calls, and if applicable, schedules appointments per guidelines.

Answers phones and schedules appointments. May also assist the case manager with scheduling hospital follow-up.

Manages medical records (maintains, files/scans, prepares for schedule).

Ensures all correspondence is scanned and/or filed in timely manner.

Processes requests for medical records release and maintains appropriate logs, etc.

Performs all other related duties as assigned.

Minimum Required Education, Experience & Skills

  • High school diploma or GED equivalent.
  • Strong customer service focus.
  • Effective written and oral communication skills.
  • Teamwork orientation.
  • Organized and ability to manage competing priorities.
  • Knowledge of medical terminology.
  • Knowledge of ICD-10 and CPT coding.
  • Expert in computer literacy in electronic health record.
  • Ability to react calmly and effectively in emergency situations required.
  • Basic mathematical skills.
  • Safe work practices in a clinic setting.
  • Able to follow through with delegated tasks.
Preferred Education, Experience & Skills
  • At least 2-3 years in a medical related customer service role.
  • Bilingual in English/Spanish preferred but not required.
Physical & Mental Requirements: (check all that apply)

Required immunizations and vaccinations.
  • Ability to lift to 50 pounds.
  • Ability to push or pull heavy objects using up to 100 pounds of force.
  • Ability to stand or sit for extended periods of time.
  • Ability to use fine motor skills to operate equipment and/or machinery.
  • Ability to properly drive and operate a vehicle.
  • Ability to receive and comprehend instructions verbally and/or in writing.
  • Ability to use logical reasoning for simple and complex problem solving.
  • Occasionally requires exposure to communicable diseases or bodily fluids.
  • Occasional travel for clinic activities may be required (ex. InnovaCare meetings or training).


The information listed above is not comprehensive of all duties/responsibilities performed. This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.

  • Patient Care Coordination

    5 days ago

    Kissimmee, Florida, United States HCA Full time

    In today's fast-paced healthcare environment, hospitals like HCA Florida Poinciana Hospital rely on skilled and dedicated professionals like you to deliver exceptional patient care. As a House Supervisor, you will play a vital role in ensuring the smooth operation of our hospital, from patient flow management to staff supervision. With a focus on teamwork,...

  • Senior Patient Care Coordinator

    3 weeks ago

    Kissimmee, Florida, United States HCA Full time

    At HCA Florida Poinciana Hospital, we're dedicated to providing exceptional patient care and creating a positive work environment for our staff. As a Senior Patient Care Coordinator or Hospital Operations Supervisor, you'll play a crucial role in ensuring the smooth operation of our hospital.About the RoleWe're seeking a highly motivated and experienced...

  • Patient Care Coordinator RN

    4 weeks ago

    Kissimmee, United States Halifax Health Full time

    body>Patient Care Coordinator RN - HospiceOverview Halifax Health - Hospice is seeking a Patient Care Coordinator (Registered Nurse). The Hospice Patient Care Coordinator participates in all clinical management functions. Coordinates the activities of the interdisciplinary team in the various patient care settings. Responsible for clinical direction of all...

  • Nurse Clinician

    3 weeks ago

    Kissimmee, United States Insight Global Healthcare Full time

    Job SummaryWe are seeking a skilled Nurse Clinician to serve as a Patient Care Coordinator.Role OverviewThe ideal candidate will possess experience in nursing and be able to administer high-quality patient care.Key ResponsibilitiesPatient Assessment and Diagnosis: Administer nursing care to patients, diagnose their conditions, and establish effective...

  • Patient Care Coordinator RN

    7 months ago

    Kissimmee, United States Halifax Health Hospice Full time

    Overview: Halifax Health - Hospice is seeking a Patient Care Coordinator (Registered Nurse). Summary: The Hospice Patient Care Coordinator participates in all clinical management functions. Coordinates the activities of the interdisciplinary team in the various patient care settings. Responsible for clinical direction of all members of the interdisciplinary...

  • Home Health Patient Care Coordinator

    5 days ago

    Kissimmee, Florida, United States LHC Group Full time

    LHC Group is a leading healthcare provider seeking a dedicated LPN to join our team as a Home Health Patient Care Manager Assistant. In this role, you will play a vital part in ensuring the continuity of high-quality care to home health patients.About the RoleThe Home Health Patient Care Manager Assistant will assist the Patient Care Manager in coordinating...

  • Patient Care Manager

    1 month ago

    Kissimmee, United States Mederi Caretenders Full time

    We are hiring a Patient Care Manager (RN) with Home Health experience. At Mederi Caretenders Home Health, a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the communities we serve—it truly is all about helping people. You...

  • Medical Care Coordinator

    6 days ago

    Kissimmee, Florida, United States UnitedHealth Group Full time

    As a Medical Care Coordinator at UnitedHealth Group, you will play a vital role in ensuring seamless transitions between inpatient and outpatient settings, while providing exceptional patient care and advocating for their needs. In this challenging and rewarding role, you will develop and implement effective care plans, coordinate with care teams, and...

  • Patient Care Manager

    1 month ago

    Kissimmee, United States LHC Group Full time

    Job DescriptionWe are hiring a Patient Care Manager (RN) with Home Health experience. At Mederi Caretenders Home Health, a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the communities we serve-it truly is all about helping...

  • Patient Care Team Leader

    3 weeks ago

    Kissimmee, United States Mederi Caretenders Full time

    We are currently seeking a skilled Home Health Operations Manager to join our team at Mederi Caretenders Home Health, a part of LHC Group. Our company values a culture of caring, belonging, and trust, which fosters meaningful connections with patients, families, colleagues, and the communities we serve.About This RoleThis is a dynamic opportunity for a...

  • Medical Care Coordinator

    3 weeks ago

    Kissimmee, United States UnitedHealth Group Inc Full time

    We are seeking a skilled Medical Care Coordinator to join our team at UnitedHealth Group Inc. in Kissimmee, FL.About the RoleThe successful candidate will be responsible for supporting patients with high-risk health conditions navigate the healthcare system, working collaboratively with multidisciplinary care teams to ensure maximum quality of life.This is a...

  • Patient Care Manager

    7 months ago

    Kissimmee, United States LHC Group Full time

    Job Description We are hiring for a Patient Care Manager with Home Health experience. At Mederi Caretenders, a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the communities we serve-it truly is all about helping people. You...

  • Nurse Care Coordinator

    3 weeks ago

    Kissimmee, Florida, United States UnitedHealth Group Inc. Full time

    About the Role: As a Nurse Care Coordinator at UnitedHealth Group Inc., you will play a vital part in supporting patients with high-risk health conditions navigate the healthcare system. You will work closely with multidisciplinary care teams to ensure patients receive comprehensive care.

  • Patient Care Coordinator

    6 days ago

    Kissimmee, United States Florida South Nurse Registry Full time

    Nursing Assistant Career Highlights:Certified Nursing Assistants (CNAs) enjoy a rewarding and challenging career in patient care, with opportunities to work in various settings, including hospitals, clinics, and long-term care facilities. As a CNA, you will have the satisfaction of knowing that you are making a positive impact on people's lives and...

  • Patient Care Manager Assistant LPN

    4 weeks ago

    Kissimmee, United States Mederi Caretenders Full time

    We are hiring for a Patient Care Manager Assistant (LPN). At Mederi Caretenders Home Health, a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the communities we serve—it truly is all about helping people. We strive to...

  • Patient Care Manager Assistant LPN

    4 weeks ago

    Kissimmee, United States LHC Group Full time

    Job DescriptionWe are hiring for a Patient Care Manager Assistant (LPN). At Mederi Caretenders Home Health, a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the communities we serve-it truly is all about helping people. We...

  • Patient Care Manager Assistant LPN

    4 days ago

    Kissimmee, United States LHC Group Full time

    Job Description We are hiring for a Patient Care Manager Assistant (LPN). At Mederi Caretenders Home Health, a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the communities we serve-it truly is all about helping people. ...

  • Nursing Professional for Patient Care

    3 weeks ago

    Kissimmee, Florida, United States HCA Florida Osceola Hospital Full time

    About the RoleAs a Medical Surgical RN at HCA Florida Osceola Hospital, you will be part of a dynamic team dedicated to providing exceptional patient care in a collaborative environment. Our hospital is a 404-bed tertiary care facility, accredited by the Joint Commission and certified as a Level II Trauma Center.We are seeking an experienced and...

  • Occupational Therapist

    3 weeks ago

    Kissimmee, Florida, United States LHC Group Full time

    Job SummaryWe are seeking an experienced Occupational Therapist to join our team in Kissimmee, Florida. As a key member of our home health care team, you will play a vital role in providing high-quality patient care and helping individuals achieve their full potential.About the RoleThis is an ongoing position offering the opportunity to make a meaningful...

  • RN Case Management Care Coordinator

    1 week ago

    Kissimmee, United States HCA Florida Osceola Hospital Full time

    Description IntroductionDo you currently have an opportunity to make a real impact with your work? With over 2,000 sites of care and serving over 31.2 million patient interactions every year, nurses at HCA Florida Osceola Hospital have the opportunity to make a real impact. As a(an) RN Case Management Care Coordinator you can be a part of change.BenefitsHCA...