Field Service Engineer

6 days ago


Seattle, United States Orion Talent Full time
Description
Position Details:
Title: Field Service Engineer
Location: Remote - ideally based in Chicago, Seattle or Houston
Schedule: Monday - Friday days (occasional nights and weekends, as may be required)
Compensation: $90k - $110k base salary, plus equity stock units
Benefits: Company benefits include Health/Dental/Vision Insurance, 401(k), Stock Options, Flexible PTO, 13 Paid Holidays, expense account/corporate card to cover all travel/lodging/meals while traveling for work, laptop, Internet Reimbursement, and more.
Travel: 80% travel to customer sites in the U.S. (typically fly to site on Monday, return Friday)
Position Description: Field Service Engineers are responsible for the delivery of high-quality customer focused installation, commissioning, troubleshooting, service and repair of company electrolyzers at customer sites. Field Service Engineers reports to the Director of U.S. Field Services.
•Achieve successful on-site installation, commissioning, servicing, and repair of company products according to plan specifications
•Assist in successful on-site product start-up to include site acceptance tests and commissioning
•Troubleshoot and solve problems to help meet and improve product unit performance standard
•Act as an effective liaison between the customer and company engineering, compliance, manufacturing, and sales teams
•Conduct on-site training and instruction as required by the customer related to operations, troubleshooting and maintenance of company products, as required
•Conduct close out meetings with customers after each field service visit
•Continuously track performance metrics and deviations and link each to the corrective action process
•Support in managing and forecasting department budget, project budget, schedule, and risks
•Support hazard and operability study development and participate in product, engineering, procurement, and construction (EPC) design reviews (HAZOP)
•Prepare status reports and effectively communicate with all stakeholders to ensure alignment on schedules, milestones, risks, and opportunities

Requirements:
•Associate's of Science or technical certification in an electrical or mechanical field (or equivalent military training), Bachelor's degree in technology or engineering, or a combination of education, training, and experience
•At least 6 years in field service, engineering, or military experience in a related field
•Exceptional troubleshooting expertise with complex systems
•Strong communication skills and customer skills
•Safety-focused, integrity, attention to detail, initiative - operate independently, and know when to ask for help
•Preferred prior experience with:
•High power and high-pressure systems
•Fuel cell operation
•Troubleshooting and repairing distributed control or programmable logic controller systems to include hardware installation and operation
•3-phase UPS systems is highly beneficial
•Working safely with fuels such as natural gas, propane, and hydrogen

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