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Lead Patient Experience Advocate, Bethesda East, FT, 8A-4:30P
3 months ago
Baptist Health South Florida is the region’s largest not-for-profit healthcare organization with 12 hospitals, more than 27,000 employees, 4,000 physicians, and 200 outpatient centers, urgent care facilities, and physician practices spanning across Miami-Dade, Monroe, Broward, and Palm Beach counties. Baptist Health has internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences. Baptist Health is supported by philanthropy and committed to its faith-based charitable mission of medical excellence. Our mission, vision, and values make us who we are at Baptist Health and are at the center of everything we do. At Baptist Health, we positively impact the human experience for patients, employees, and physicians. Our success comes from a culture of quality and dedication that is instilled into every member of the Baptist Health family. This year, and for 24 years, we’ve been named one of Fortune’s 100 Best Companies to Work For, based on employee feedback. We’ve also been recognized as one of America’s Most Innovative Companies and People Magazine included us in 50 Companies That Care. Based on the U.S. News & World Report 2023-2024 Best Hospital Rankings, Baptist Health is the most awarded healthcare system in South Florida, with its hospitals and institutes earning 45 high-performing honors. But really, the reason we’re excited to come to work is the people. Working together, we form personal connections with our colleagues that are stronger than most of us have experienced at other jobs. We develop caring relationships with our patients and their families that go beyond just delivering healthcare. After all, we know what it’s like to be in their shoes. Many of us have been patients here and have had family members as patients here. We’re committed to delivering quality care in the most compassionate way possible because we feel a personal stake in the outcomes. When it comes to caring for people, we’re all in. Bethesda Hospitals East and West are two not-for-profit hospitals in Boynton Beach, Florida Description: Responsible for leading the Advocate team in building trusting relationships with patient/families. Ability to problem-solve. Responsible for promoting a culture of patient and family centered care by overseeing the day-to-day operations of the patient advocate team. Responsible for the coordination of team huddles, staff schedules and processes/workflows to maximize departmental efficiency and effectiveness. Assist Manager/Supervisor in the determination of team goals and priorities. Drives & monitors individual & team performance. Collaborates with internal stakeholders to standardize practices, improve, automate processes, & redesign workflows to strengthen our culture of patient & family-centered care. Requires a people-centered, supportive & flexible individual with the proven ability to positively influence and inspire others. An exceptional communicator who maintains a professional, calm, & empathetic demeanor while addressing concerns from internal or external customers. Must have strong conflict management skills & the ability to efficiently manage multiple tasks, with varying degrees of priority, at the same time. Serves as a resource & a leadership role for the patient experience advocate team. Presents & communicates with all levels of the organization. Responsible for reporting key KPI's. Estimated pay range for this position is $19.73 - $25.65 / hour depending on experience. Qualifications: Degrees: Associates Additional Qualifications: Must be self-directed with strong conflict-management and problem-solving skills. Ability to demonstrate critical thinking skills and able to work with minimal supervision. Professional demeanor, service, goal and detail-oriented, organized and compassionate. Excellent interpersonal and communication skills. Fully proficient in computer applications used in day-to-day functions. Ability to extract data, discover and report patterns in data sets. Preferred: Patient/Guest relations or social work background. Bilingual English/Spanish required. Must have been in the advocate role for a minimum of two years. Ability to Supervise staff and business operation. Minimum Required Experience: EOE #J-18808-Ljbffr
