Customer Care Associate
4 days ago
Customer Service Associate
Description:
Pay Rate: $19.00
Locations: Must be able to work at the Irving, TX location
- Customer Care Associate to perform outbound tax-related calls to borrowers throughout the work day, and have an ability to speak with escalated customers in a thoughtful manner.
- Field high volume of calls throughout the day
- Complexity of calls can be low
- Follow script and refer to FAQ sheet when conversing with customers
Once out of training hours will be anywhere from 7a - 7p and the candidates must be able to work during those hours with no exceptions.
This is a Hybrid with 1 day required in office. Day of the week varies based on site and may change with business need. As of right now the one day a week in the office is Tuesday.
Job Duties
•Interfaces with customers to resolve 1st and 2nd tier/escalated customer service issues. Investigates, analyzes, coordinates and tracks moderately complex customer issues.
•Conducts research as needed. Escalates issues for action as appropriate to more senior or specialized staff for immediate action.
•Creates and maintains logs, reports, records and files.
•Makes proactive calls to determine issues requiring close attention, identifies problems and works through to resolution.
•May interface with offshore call center to answer questions on process or specialized situations.
•May perform order fulfillment. Receives orders, reconciles information, tracks on spreadsheets, and follows up with customers. May prepare customer billings, answer questions about billing, and coordinate resolution of billing issues with collections and/or other departments.
•Performs other duties as assigned, such as special projects.
•Job Qualifications
Education, Experience, Knowledge and Skills
•High school diploma or equivalent
•Typically requires 2+ years related experience (college education may count for related experience)
•Works under limited supervision
•Responsible for completing assigned tasks within guidelines
•No direct reports
•Industry or functional experience highly preferred
•Requires extensive knowledge of the company's products and services
•Strong MS Office skills: May need to create spreadsheets and presentations
•Excellent verbal and written communication skills
•Excellent customer service skills
•Intermediate math skills
•Advanced problem-solving skills
•Ability to work under pressure and remain flexible to changing schedules and demands
•Ability to understand, respond and resolve a wide range of customer issues that are complex in nature.
-
Customer Care Associate
2 weeks ago
Irving, United States Elite Full timeCustomer Service Associate Description: Pay Rate: $19.00 Locations: Must be able to work at the Irving, TX location Customer Care Associate to perform outbound tax-related calls to borrowers throughout the work day, and have an ability to speak with escalated customers in a thoughtful manner. Field high volume of calls throughout the day Complexity of...
-
Customer Care Associate
7 hours ago
Irving, United States Elite Full timeCustomer Service Associate Description: Pay Rate: $19.00 Locations: Must be able to work at the Irving, TX location Customer Care Associate to perform outbound tax-related calls to borrowers throughout the work day, and have an ability to speak with escalated customers in a thoughtful manner. Field high volume of calls throughout the day Complexity of...
-
Customer Care Representative
5 months ago
Irving, United States Lennar Homes Full timeIt's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Welcome Home! Build your career with Lennar: As one of the nations largest builders, Lennar has built over one million new homes for families across America. Since 1954, our communities have catered to all...
-
Customer Service Associate
6 days ago
Irving, Texas, United States Cowboy Chicken Full timeWork as a Customer Service Associate at Cowboy ChickenWe are seeking an enthusiastic and skilled Customer Service Associate to join our team. As a Customer Service Associate, you will be responsible for providing exceptional customer service, ensuring a welcoming environment for every guest, and upholding the highest standards of cleanliness and safety.About...
-
Customer Care Representative TX
4 weeks ago
Irving, United States Lennar Homes Full timeIts fun to work in a company where people truly BELIEVE in what they are doing! Were committed to bringing passion and customer focus to the business. Welcome Home! Build your career with Lennar: As one of the nation’s largest builders, Lennar has built over one million new homes for families across America. Since 1954, our communities have catered to...
-
Customer Care Representative TX
4 weeks ago
Irving, United States Lennar Homes Full timeIt's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Welcome Home! Build your career with Lennar: As one of the nations largest builders, Lennar has built over one million new homes for families across America. Since 1954, our communities have catered to all...
-
Customer Care Representative TX
4 weeks ago
irving, United States Lennar Homes Full timeIt's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.Welcome Home! Build your career with Lennar:As one of the nation’s largest builders, Lennar has built over one million new homes for families across America. Since 1954, our communities have catered to all...
-
Customer Support Associate
1 day ago
Irving, United States Three Crown Dynamics Full timeWe are a sales and client management firm dedicated to delivering exceptional solutions to our clients. We specialize in sales and customer acquisition, striving to provide unmatched service and results for our exclusive clients. As we continue to expand our operations, we are seeking a motivated and customer-focused individual to join our sales team as an...
-
Care Associate
2 weeks ago
Irving, United States Washington Pointe Las Colinas Full timeMake a difference in the lives of others while personally thriving! Join Bridge Senior Living – a certified Great Place to Work! Now Hiring! Part-Time Resident Caregiver! What you can expect as a Resident Caregiver $1,000 Employee Referral Bonus Tuition reimbursement Competitive pay 401(k) with company match Next Day Pay with PayActiv! Excellent...
-
Care Associate
2 weeks ago
Irving, United States Bridge Senior Living Full timeMake a difference in the lives of others while personally thriving!Join Bridge Senior Living - a certified Great Place to Work!Now Hiring! Part-Time Resident Caregiver!What you can expect as a Resident Caregiver $1,000 Employee Referral Bonus Tuition reimbursement Competitive pay 401(k) with company match Next Day Pay with PayActiv! Excellent Benefits ...
-
Customer Care Specialist
1 week ago
Irving, Texas, United States Lennar Homes Full timeJob Title: Customer Care SpecialistAt Lennar Homes, we are seeking a skilled Customer Care Specialist to join our team. As a key member of our customer care department, you will be responsible for ensuring that our homebuyers receive exceptional service and support throughout their homeownership journey.About the Role:You will interface with homebuyers and...
-
Bilingual Customer Service TX
3 weeks ago
irving, United States PrideStaff Full timeBilingual Customer Service position in Irving! Associates or Bachelors Degree Required Begin your career with an EXCITING Fortune 500 organization that has a nation-wide reputation for positive customer service. They have been celebrated by the Axio Harris poll as #2 for brand recognition and excellence among the top 100 brands reviewed.Excelled program...
-
Sales Associate
3 weeks ago
Irving, United States Walmart Full timeWalmart - 4100 W Airport Fwy - [Retail Sales / Store Associate / Team Member / from $14 to $26-hr] - As a Sales Associate at Walmart, you'll: Walk up to 5 miles each day while fulfilling online customer orders; Review customer orders, locate and select merchandise on the salesfloor; Ensure customer orders are filled accurately; Smile, greet, and thank...
-
Business Development Associate
1 month ago
Irving, United States Response Marketing Full timeDo you want a career that challenges you and takes you to the next level? If so - come join our team! We are an innovative Business Development Firm that specializes in account management and sales for the telecommunications industry. Our high-profile partnerships put us at the forefront of accelerated growth within the industry as the essential need for...
-
Building Customer Service Officer
2 weeks ago
Irving, United States Penske Truck Leasing Full timeLocation: 3206 East Abram St, Arlington, TX 76010 What’s the Job? Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you’ll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of Penske—the...
-
Bilingual Entry Level Customer Service
2 months ago
Irving, United States PrideStaff Full timeBilingual Customer Service position in Irving! Associates or Bachelors Degree Required Begin your career with an EXCITING Fortune 500 organization that has a nation-wide reputation for positive customer service. They have been celebrated by the Axio Harris poll as #2 for brand recognition and excellence among the top 100 brands reviewed. Excelled program...
-
Customer Service Representative
1 month ago
Irving, United States Circle K Full timeCircle K - 5401 N MacArthur Blvd [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and...
-
Clinical Care Specialist
3 weeks ago
Irving, United States Direct Orthopedic Care Full timeJob DescriptionJob DescriptionDOC is seeking team-focused individuals seeking an entry-level opportunity interested in growing in the medical field. Our practice focuses on hospitality and high-quality, efficient care for all our guests. We will provide on-site training for several clinic roles to provide team members with the experience and certifications...
-
Care Medical RN
2 weeks ago
Irving, United States Surgical Care Affiliates Full timebody>Registered Nurse Operating Room II, Pool - Texas Health Surgery Center IrvingOverview Today, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support physician specialists holistically in many aspects of patient care. Together, our teammates create value in specialty care by aligning physicians, health plans and...
-
Nurse Team Lead for Dialysis Care
5 days ago
Irving, Texas, United States Innovative Renal Care Full timeInnovative Renal Care is seeking a skilled Charge Registered Nurse to lead our hemodialysis team. As a key member of our team, you will provide day-to-day direction and supervision to assigned direct patient care staff.Job SummaryWe are looking for a dedicated and compassionate Charge Registered Nurse to join our team. The successful candidate will have...