Content Developer: III

4 weeks ago


Greenwood Village, United States AVA Consulting Full time
Job Summary:
We're looking for an experienced content designer to be part of our Digital Product & Design team and will be responsible for defining and executing our overall content strategy to drive an intuitive and easy to use customer experience across our digital channels. The Senior Content Design Manager will partner with a cross-functional team and will effectively prioritize work to align the content strategy with the overall product vision and roadmap for the customer digital channels. This role will need to be able to operate within the SAFE agile framework and manage a backlog of work to support the product and customer experience for both internal and external users.

Essential Duties and Responsibilities:
The essential functions include, but are not limited to:
1. Define and execute an overall content strategy across our digital channels to create an intuitive, self service solution for our customers.
2. Partner with UI/UX designers, digital product and technology to build delightful user experiences, both internal and external, from the ground up and shape the product roadmap
3. Own and manage content types focused on products targeted on internal and external users. (ex; product content, UI/UX content, help text, customer notifications, support, etc…)
4. Define the tone of voice for the customer content to ensure we are communicating in a language that resonates with our customer base.
5. Create and advocate for approachable language that best communicates our mission and products externally.
6. Work with a cross-functional team to build or iterate on new features and products
7. Engage throughout the product development process to improve the overall experience and ensure consistency
8. Develop frameworks, guidelines, audits, and processes to help define, manage and improve product content across our digital channels.
9. Analyze user research and customer feedback to identify customer successes and frustrations to improve the product and customer experience.
10. Ensure high-quality content for our products in terms of simplicity, education, usability, and delightfulness
11. Responsible for understanding the market and farm credit's niche landscape in order to maintain competitiveness.
12. Excellent communication skills to articulate content design decisions and process.

Basic Qualifications

• Bachelors degree in business, communications or related field
• 8+ years experience helping people through understandable Content Design, Strategy and UX Writing.
• 4+ years of professional experience in copywriting and editing.
• Excellent English language skills, including knowledge of grammar and style.
• Ability to turn financial product and service's content into simple and engaging customer language.
• Ability to explain edits and creative concepts to cross-functional stakeholders.
• Proficient in content management tools (e.g. Drupal, WordPress, Wix)
• Proven ability to tackle complex subject matter
• Experience defining, tracking, and reporting on content metrics and an ability to communicate this efficiently to the team.
• Ability to adapt quickly and work independently in a fast-paced environment with shifting constraints.
• Experience collaborating with designers, product managers, engineers, and user experience researchers.
• Familiarity working with compliance and legal teams during the content development and approval process.
• A portfolio or selection of writing samples and past work to share.
  • Content Developer: III

    2 months ago


    Greenwood Village, United States AVA Counsulting Full time

    We're looking for an experienced content designer to be part of our Digital Product & Design team and will be responsible for defining and executing our overall content strategy to drive an intuitive and easy to use customer experience across our digital channels. The Senior Content Design Manager will partner with a cross-functional team and will...


  • Greenwood Village, United States T-Mobile Full time

    Be unstoppable with us! T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your...


  • Greenwood Village, United States VetJobs Full time

    Job Description The Video Services Product and Operations team plays an essential role in delivering an award-winning TV experience to millions of DISH and Sling customers. Our team members are committed to continuous improvement and innovation, setting and maintaining the highest standards of the customer viewing experience. Job Duties and Responsibilities...


  • Greenwood Village, United States CommonSpirit Full time

    Overview CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our...


  • Greenwood Village, United States Travelport Full time

    Include: Design, development and maintenance work on an agile scrum team focused on delivering non-traditional air content to our agency applications. Develop Java-based APIs, microservices, and automated tests. Ensure high-quality deliverables by te Development Engineer, Software, Development, Engineer, Senior, Technology

  • Financial Analyst: III

    2 months ago


    Greenwood Village, United States AVA Counsulting Full time

    Job ID - CBNKJP00000786 Job Title: Financial Analyst: III (Senior) Location: Greenwood Village, CO (Hybrid) Duration: 6+ Months Contract Description: We need your financial talent to join our Technology and Data Innovation team helping manage our $101MM annual budget. We have been leveraging Apptio as our budget platform and software to create and manage our...


  • Greenwood Village, United States TalentBridge Full time

    Title: Wireless Test Engineer || Location: Greenwood Village, CO - Onsite Job Responsibilities:There is a lot of backlog work in the lab which has been on hold and they need someone to come in and perform this work.This includes lab work with 5g,4g, DOCSIS WAN, wifi. Help run testing in the lab and manage the lab.Use lab equipment like spectrum analyzers,...


  • Elk Grove Village, United States USA Clinics Group Full time

    Our growing company is looking for an experienced and ambitious Content Manager to oversee development delivery of content across all of our channels. You will play a key role in the success of our digital, social, and print marketing campaigns. The core responsibility for the Content Marketing role will be: creating, improving, and maintaining content to...


  • Greenwood Village, United States Umpqua Bank Full time

    Middle Market Relationship Manager III Commercial Banking Greenwood Village, Colorado Fort Collins, Colorado Colorado Springs, Colorado Description About Us: Umpqua Bank is headquartered in the Pacific Northwest with 5,000+ employees and offers banking services to customers throughout the nation. It’s an especially exciting time to join our team as,...


  • Greenwood, South Carolina, United States TRIMEDX Full time

    If you are wondering what makes TRIMEDX different, it's that all of our associates share in a common purpose of serving clients, patients, communities, and each other with equal measures of care and performance.Everyone is focused on serving the customer and we do that by collaborating and supporting each otherAssociates look forward to coming to work each...


  • Greenwood, United States TRIMEDX Full time

    If you are wondering what makes TRIMEDX different, it's that all of our associates share in a common purpose of serving clients, patients, communities, and each other with equal measures of care and performance.Everyone is focused on serving the customer and we do that by collaborating and supporting each otherAssociates look forward to coming to work each...


  • Greenwood, South Carolina, United States TRIMEDX Full time

    If you are wondering what makes TRIMEDX different, it's that all of our associates share in a common purpose of serving clients, patients, communities, and each other with equal measures of care and performance.Everyone is focused on serving the customer and we do that by collaborating and supporting each otherAssociates look forward to coming to work each...


  • Greenwood, United States TRIMEDX Full time

    If you are wondering what makes TRIMEDX different, it's that all of our associates share in a common purpose of serving clients, patients, communities, and each other with equal measures of care and performance.Everyone is focused on serving the customer and we do that by collaborating and supporting each otherAssociates look forward to coming to work each...


  • Greenwood, United States Endress+Hauser Ltd Full time

    The Non-Blue Digital Sales Channels Business Unit Strategy As part of strategy 2027+ the Endress+Hauser group has a new Business Unit to develop digital sales channels worldwide. Purpose of the Business Unit Focus in digitalization and technology, we want to empower new customers to discover and buy the Endress+Hauser offering worldwide Capture and maximize...


  • Greenwood, United States Endress+Hauser Ltd Full time

    The Non-Blue Digital Sales Channels Business Unit Strategy As part of strategy 2027+ the Endress+Hauser group has a new Business Unit to develop digital sales channels worldwide. Purpose of the Business Unit Focus in digitalization and technology, we want to empower new customers to discover and buy the Endress+Hauser offering worldwide Capture and maximize...


  • Greenwood, United States Endress+Hauser Ltd Full time

    The Non-Blue Digital Sales Channels Business Unit Strategy As part of strategy 2027+ the Endress+Hauser group has a new Business Unit to develop digital sales channels worldwide. Purpose of the Business Unit Focus in digitalization and technology, we want to empower new customers to discover and buy the Endress+Hauser offering worldwide Capture and maximize...

  • Training Team Lead

    3 weeks ago


    Greenwood Village, United States Consumer Direct Care Network Full time

    JOB SUMMARYThe Training Lead is responsible for overseeing, implementing, and supporting all of the training components delivered within Consumer Directed Attendant Support Services (CDASS) program and the In-Home Supports Services (IHSS) programs for Members/ARs, Case Managers, FMSs, IHSS Agencies, Department staff, and overall community advocates and...

  • Proposal Coordinator

    2 weeks ago


    Greenwood Village, United States WSB Full time

    Forge ahead with WSB - named a top workplace for seven consecutive years. WSB was founded on the understanding that culture drives results. We’ve dedicated ourselves to the value of strong relationships and forward-thinking ideas, inspiring each other to discover thoughtful and creative solutions that look beyond the needs of today to the opportunities...

  • Training Team Lead

    3 weeks ago


    Greenwood Village, United States Consumer Direct Care Network Full time

    JOB SUMMARYThe Training Lead is responsible for overseeing, implementing, and supporting all of the training components delivered within Consumer Directed Attendant Support Services (CDASS) program and the In-Home Supports Services (IHSS) programs for Members/ARs, Case Managers, FMSs, IHSS Agencies, Department staff, and overall community advocates and...

  • Business Analyst Iii

    2 months ago


    Westlake Village, United States Pennymac Full time

    PENNYMAC: Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market. At Pennymac, our people are the foundation of our success and at the heart of our dynamic...