Order Management Specialist

2 weeks ago

Columbia, United States W. R. Grace Full time

Order Management Specialist W. R. Grace Annual Wage Range: $69,600.00 - $95,700.00. Eligibility for Short-Term Incentive program and applicable bonuses. Benefit highlights: U.S. Employee Benefits Summary (grace.com). Grace, a Standard Industries company, is a leading global supplier of catalysts, engineered materials and fine chemicals used in the production of everyday products such as renewable fuels, pharmaceuticals, toothpaste, cosmetics, food packaging, beer, edible oils and more. Job Description The Order Management Specialist manages the order process from customer acceptance through invoice processing completion. The role collaborates with multiple internal stakeholders in sales and production, as well as external partners including logistics providers and customers. The specialist fosters strong relationships with business segment team members who collaborate and support business plans and provide solutions. The position is on-site in Columbia, MD and reports to the Senior Manager of Order Fulfillment. Responsibilities Serve as customer-facing account representative, liaising between customer, commercial team and Grace operations. Review customer purchase orders, including pricing, products, Inco term, freight term, payment term, and convert them to SAP sales order. Collaborate across functions: Sales & Sales Enablement, Manufacturing, Supply Planning, Logistics, Finance and Product Management. Support resolution on customer issues associated with invoicing, logistics, product quality and supply timing. Coordinate and arrange logistics with 4PL providers to meet customer delivery requirements. Identify and resolve discrepancies on customer purchase orders related to price, ship-to address, terms based on SAP customer master settings. Collaborate with freight forwarder(s) to secure bookings which meet customer requirements. Generate and approve required export documentation for all shipments. Resolve logistics issues such as container equipment availability, new ocean route/lane requirements, booking changes, documentation errors. Required Qualifications Bachelors degree or 3+ years relevant experience. Experience using SAP or similar ERP system at an advanced level. Preferred Qualifications Experience using organization and attention to detail to manage and prioritize multiple issues simultaneously. Experience developing SAP reports and presenting across levels and functions. Experience collaborating and making critical decisions independently in urgent situations. Experience learning new systems in a fast-paced environment. Benefits Medical, Dental, Vision Insurance Life Insurance and Disability Grace Wellness Program Flexible Workplace Retirement Plans 401(k) Company Match Paid Vacation and Holidays Parental Leave (salaried only) Tuition Reimbursement Company Donation Match Program U.S. Employee Benefits Summary (grace.com) Nearest Major Market: Baltimore. #J-18808-Ljbffr

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