Patient Service Specialist

1 week ago


Broadview Heights, United States Cleveland Clinic Full time

Patient Service SpecialistServing the needs of Garfield Heights and the Southeast communities of Cuyahoga County, Marymount Hospital is an acute care, faith-based hospital. At Marymount Hospital, caregivers are guided by the Christian values of service, compassion, dignity and respect and live by the mission of providing world-class healthcare. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. The Patient Service Specialist role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic.A caregiver in this position works Day/Evening Rotation, from 7:00am"3:30pm or 11:00am"8:00pm.A caregiver who excels in this role will:Provide a comprehensive, proactive and 'Patients First' experience for patients and vestigate, triage and resolve patient issues using the established HEART model.Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.Enter and maintain confidential patient information.Recruit, enroll and educate patients on MyChart and Appointment Pass.Minimum qualifications for the ideal future caregiver include:High school diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an associate's degree and one year of experience OR a bachelor's degree.Preferred qualifications for the ideal future caregiver include:Knowledge of medical terminology.Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you: Requirements:Dexterity sufficient to operate a PC and other office equipment.Requires extended periods of standing, walking or sitting.Good visual acuity through normal or corrected vision.Must be able to navigate various locations and function in a fast-paced, hectic environment.Ability to lift and transport up to 25 pounds.Personal Protective Equipment:Follows standard precautions using personal protective equipment as required.Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.



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