Customer Service Lead
2 weeks ago
Customer Service Lead, Operations Answer phones; provide general bookstore information and sales support for high volume retail operation. Assist customers with purchases, operate cash register and assist with data entry. Receive, price, and stock merchandise. Perform operational duties at buyback and rental check-in at end of semesters. Take part in cyclical and fiscal physical inventory. High school graduate or equivalent. One year of retail cashier experience. Successful candidate must be dependable, organized, detail-oriented team member with the ability to prioritize, handle multiple tasks and meet deadlines. To be considered for this position we will require an application, resume, and cover letter. Job duties include but are not limited to: Floor Leadership Provide assistance and direction to the bookstore floor staff: Bookstore floor staff is productive and attentive to customer needs. Floor staff is provided daily tasks. Open/Close duties reflective of business hours. Book advance, athletics, scholarship, third-party, Kansas Promise, and all other forms of student aid are coordinated with financial aid and/or relevant department. Escalated customer issues are resolved. General Responsibilities To provide assistance and support with all aspects of the bookstore operations to the bookstore staff, college faculty and staff members, students and local patrons. First line of customer contact with the JCCC Bookstore. Greet customers in a friendly manner. Perform cashiering duties: returns, exchanges, inner-account transfers and technology purchases. Work a buyback window during buyback 3 times a year. Participate in cyclical and fiscal physical inventories. Ability to complete detailed work accurately, communicate effectively, prioritize, and have organizational skills. Sales Floor Maintenance Ensure the sales floor stays clean, organized, and professional. Accurately place created shelf tags on merchandise shelves per inventory management system. Stock shelves, check in orders, and provide sales floor assistance as needed. Ensure assigned area is stocked faced and professional. Provide assistance to customers. Maintain knowledge of the different items sold in the Bookstore in order to help customers with their purchases. Established in 1969, Johnson County Community College is dedicated to transforming lives and strengthening communities through learning. Located in Overland Park, Kansas, JCCC has enjoyed a national reputation for educational excellence and student success for more than 50 years. That's five decades dedicated to smaller class sizes, more resources and a thriving campus culture - not to mention our competitive tuition rates and extracurricular experiences that transcend the norm. JCCC provides equal opportunities and equal access to all individuals and is an affirmative action employer. JCCC does not discriminate on the basis of sex, race, color, national origin, ancestry, disability, age, religion, marital status, parental status, military status, veteran status, sexual orientation, gender identity, genetic information or other factors that cannot be lawfully considered in its programs and activities.
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