Patient Service Specialist

3 weeks ago

Youngstown, United States Meridian HealthCare Full time

Meridian Healthcare is looking to hire an energetic, detail oriented full-time Patient Service Specialist / Medical Assistant to work in our Primary Care office in Youngstown, OH This is a blended role supporting the front and back office. ABOUT MERIDIAN HEALTHCARESince 1974, Meridian HealthCare has delivered a person-centered approach to care and treatment, understanding the importance of prevention, early intervention, care, and support. Finding what works best for each individual is the key to optimal health, and the continuum of care philosophy aligns perfectly with our mission. In addition to offering a comprehensive approach to addiction (that includes prevention, treatment, recovery support, housing, primary care, mental health, criminal justice services, and much more), we are also a trusted source for primary care, mental health services, chiropractic care, and acupuncture.A DAY IN THE LIFE OF A PATIENT SERVICE SPECIALIST / MEDICAL ASSISTANTAssists the physician as needed, including rooming clients and documenting in electronic health record.Assists with on-site physicals, immunizations, drug screens, and additional testing when scheduled.Consults with the Physician, Nurses, and Medical Services Manager regarding judgments and effective decisions related to patient care.Performs special procedures such as electrocardiograms, TB skin testing, eye distance exams, vital signs, and audiograms.Performs urine pregnancy testing, urinalysis, urine drug screens, breathalyzers, and other tests as necessary and as directed by the physician or Medical Office Manager.Charts results of all testing, communications, medication, and all relevant information regarding patient care.Assists in creating and maintaining patient files, charts, and follow-ups on an ongoing basis.Creates a welcoming and professional environment for our patients and visitors by demonstrating exceptional customer service based upon expected service behaviors.Proactively manages needs of patients and visitors in our waiting areas, seeking opportunities to react with patients by actively greeting patients and resolving patient issues.Performs patient registration, pre-visit, insurance verification, scheduling, arrival desk and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience. Follows standards and guidelines for telephone etiquette and service when interacting with patients over the phone. Performs point of service activities: visit preparation, co-pay collection, patient tracking and record tracking ensuring accuracy and an outstanding patient experience. Recruits, enrolls, and educates patients on NG Patient Portal impacting utilization rates and enhancing the patient experience. Encourages patient utilization of front-end technology, provides guidance, encouragement, education and hands-on training. Supports front-end technology utilization to promote understanding and comfort level in use by caregivers and providers.QUALIFICATIONS FOR A PATIENT SERVICE SPECIALIST / MEDICAL ASSISTANTMedical Assistant education and/or experience required. Electronic Medical Records experience a plus. Physician's office experience preferred. Must have good communication skills and be able to multi-task.ARE YOU READY TO JOIN OUR TEAM?If you feel that you would be right for this job and our team, please fill out our initial 3-minute, mobile friendly application. We look forward to meeting you

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