Technical Intake Specialist

1 week ago


Macon, United States SPINEN Full time

Are you an enthusiastic, motivated individual looking to kickstart a career in IT? Spinen is a progressive IT company in Middle Georgia is seeking a Technical Intake Specialist to join our team. This entry-level, full-time position (Monday-Friday, 9:00 AM - 6:00 PM) offers a pathway for individuals eager to gain hands-on experience and transition into a technical support role.Position Overview:As a Technical Intake Specialist, you will serve as the first point of contact for client service requests, ensuring accurate documentation and proper routing. You will also have opportunities to perform light technical duties to build foundational IT skills. What We Offer:A dynamic, fast-paced work environment committed to exceptional customer serviceA collaborative, team-oriented culture that fosters growthCompetitive benefitsKey Responsibilities:Intake DutiesCreate and route tickets for incoming service requests (via phone and email) using help desk softwarePrioritize and classify tickets based on asset type, department, and urgencyManage incoming calls, ensuring timely and accurate routingPerform administrative tasks such as restocking supplies, checking mail, and sending out correspondenceAssist with team meetings and assigned projectsServe as backup for receiving and routing incoming shipmentsTechnical DutiesReset user passwords and unlock accountsAssist with program updates or installations when requestedMark emails for delivery through spam filtersFacilitate external tech support connections to client servers, monitoring and properly concluding sessionsConduct basic troubleshooting (e.g., checking cables, power resets, etc.)Qualifications:Required:Exceptional customer service skillsStrong oral and written communication skills Strong attention to detailProficiency in typing and Microsoft Office Ability to manage and prioritize multiple tasks effectivelyPreferred:Completion of at least two years of college coursework in computer science or a related field (degree not required)Additional Requirements:References from previous supervisorsSuccessful completion of background and drug check



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