Patient Encounter Specialist

3 weeks ago

Birmingham, United States UAB Health System Full time

Position Description: Work Schedule: Full Time, Monday - Friday, 7:30am - 4:30pm or 8am - 5pm Work Location: OBGYN, Maternal Fetal Medicine Clinic - Obstetrics Specialty Care Building

Benefits include: 100% tuition assistance, wellness initiatives, generous paid time off, paid parental leave, Public Service Loan Forgiveness Program eligible employer, plus more. In addition to our many benefits and perks, UAB Medicine provides a variety of resources to support employees both personally and professionally.

Under general supervision and according to UAHSF established policies and procedures, provides a variety of specialized services in support of the operations of their assigned clinic. May check in scheduled and add-on patients to the clinic, answer telephone and route calls, enter demographic, and charge data into system. Check patients out of the clinic and perform patient follow-up as necessary. May perform other clerical duties related to collection, deposit & reconciliation of clinic revenue. Provide assistance and respond to patient needs at the UAB Medicine Self Check-In Kiosk depending on clinic needs. Consistently demonstrate outstanding customer service to UAHSF patients, visitors, physicians, and staff.

Women & Infants Services Join our nationally ranked team in the OB/GYN Clinics UAB Women & Infants Services provides compassionate, comprehensive care for mothers and babies. We offer care for women at every stage of life, and our services range from complete obstetric care at routine OB/GYN visits to the medical and surgical treatment of complicated gynecological concerns. In addition to being a Women's Choice Award Best Hospital, UAB ranked No. 5 in the nation in Obstetrics & Gynecology by U.S. News & World Report on the 2022-2023 Best Hospitals list.

Position Requirements: EDUCATION AND EXPERIENCE: One (1) year Customer Service experience required. Business Office Education or similar coursework desired. Must: (1) Attend all required course work assigned by management; (2) possess basic knowledge of medical terminology and advanced knowledge of PC applications, software, and database management; (3) be able to perform math & bookkeeping skills; (5) possess exceptional telephone & customer service skills; and (5) be knowledgeable of English grammar & punctuation. High School Diploma or equivalent preferred.

Candidate must be: Customer service oriented; tech savvy; have the ability to multi task; and be flexible to change.

TRAITS & SKILLS: Must be self-directed / self-motivated; must have good communication and interpersonal skills. Must be able to: (1) perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure; (2) accept responsibility for the direction, control and planning of an one's own work; (3) work independently; (4) recognize the rights and responsibilities of patient confidentiality; (5) convey empathy and compassion to those experiencing pain, physical or emotional distress and/or grief; (6) relate to others in a manner which creates a sense of teamwork and cooperation; (7) communicate effectively with people from every socioeconomic, cultural and educational background; (8) exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment; (9) perform effectively when confronted with emergency, critical, unusual or dangerous situations and escalate issues as needed to concierge, manager or patient advocate staff; (10) demonstrate the quality work ethic of doing the right thing the right way; (11) maintain a customer focus and strive to satisfy the customer's perceived needs; (Exhibit exception customer service towards patients and staff both at the front desk and at the UAB Medicine Self Check-In Kiosk.

UA Health Services Foundation (UAHSF) is proud to be an AA/EOE/M/F/Vet/Disabled employer. #J-18808-Ljbffr

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