Event Manager

2 weeks ago

Kennedy Space Center, United States Hilton Worldwide Holdings Full time

As an Event Manager, you will be responsible for the successful solicitation, event planning and overall execution of events & meetings that take place within the hotel. The Event Manager will interact frequently with customers and Guests to learn about their needs and develop relationships from which to earn repeat and expanded business.

What will I be doing?

  • Responsible for successful execution of event and customer satisfaction to ensure customer remains loyal and books future business with hotel.
  • Verbal and written communication (group resume, weekly pick up, post event report, call reports, banquet event orders etc.) with customer and internal team in a proactive manner relative to payment structure, room block management, food and beverage, public room rental and exhibit hall fees, incremental and affiliate revenue streams, performance damages and master billing process.
  • Directs customer services via site visits, and planning meetings for definite and potential groups and effectively showcase the property and all services.
  • Maximize revenues and controls expenses through effective negotiation of services and accurate forecasting.
  • Respond to guest inquiries and special requests and resolve issues or concerns in a timely, friendly and efficient manner.
  • Attendance required at forecasting meetings, menu review, department, citywide pre-cons, and operational department pre shifts meetings if applicable.
What are we looking for?

•Minimum Years of Experience: one (1) year Hospitality related experience at manager level.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

•Knowledge of the hotel property management systems (Delphi.fdc)

•Relevant degree, in business development or other relevant business field, from an academic institution (CMP, CPCE)

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability


What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day.And, our amazing Team Members are at the heart of it all

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