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Business Process Analyst
2 months ago
Calling all innovators – find your future at Fiserv.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Business Process Analyst
What does a great Business Process Analyst do?
This is an exciting opportunity for someone with a Finance, Accounting, Project Management, Business Administration, or related background. You will have a chance to put your experience to work supporting our Operational Excellence team within Fiserv’s Core Account Processing Solutions (CAPS) business. This position will interface directly with sales professionals, business management, accounting, and finance to understand and deliver on opportunities to drive and accelerate revenue. In this role you must be comfortable working within well-defined processes and be extremely detail and quality oriented.
What you will do:
Perform billing audits and manage related opportunity initiatives.
Review new contracts and associated billing-related documentation to identify gaps and opportunities.
Prioritize opportunities, build associated plans, and execute.
Identify and operationalize end-to-end process improvements.
Identify additional areas of scope and incorporate into program.
Develop associated reports monthly and distribute to leadership.
Track and report status on identified opportunities.
Work with various business units to deliver on commitments.
Weekly status reporting to leadership
Identify recommendations to improve existing business processes and team productivity (and review with other departments to ensure alignment)
Maintain and update procedures and procedures documentation as needed.
Assist with periodic research or analysis to support business goals.
Flexibility to work extended hours at month- and quarter-end, as needed to support financial close and reporting deadlines.
What you need to have:
Bachelor’s degree in business, marketing, finance, accounting, or related field required.
Ability to manage multiple projects and responsibilities concurrently, prioritizing as necessary, and setting appropriate expectations with management on timelines.
Minimum of three years working knowledge of Excel and eCRM (Salesforce) required.
Strong communications (written and oral) skills
Ability to work with multiple levels within the CAPS, FI Group and other Fiserv organizations.
What would be great to have :
Three to five years’ experience in contract administration, sales operations, project management or finance preferred.
Experience working with complex datasets, financial models, and spreadsheets preferred.
Working knowledge of the pan-Fiserv business unit structures a plus
Working knowledge of financial, project accounting and billing systems a plus
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Maryland, New York or Washington.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
What you should know about us:
Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune
magazine's "World's Most Admired Companies" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.
Our commitment to Diversity and Inclusion:
Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.
Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.
If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.
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