Explorer Guide Supervisor $18.50/HR

3 weeks ago

Vallejo, United States Six Flags Discovery Kingdom Full time

Job Summary:

Seasonal Supervisors are responsible for overseeing the safe and efficient operation of all animal exhibits and Team Members. This position is accountable for delivering a superior guest experience, while enforcing all park policies and procedures.


Essential Duties and Responsibilities:
Coordinating the daily operation of animal exhibits, and administering daily assignments for the team
Achieving, receiving, and maintaining certifications on all animal exhibits
Complying with and enforcing all aspects of the Operations training program, including the daily application and supervision of all training procedures, policies, and documentation
Writing and updating a department schedule; assisting in specialized recruiting when appropriate
Answering guest questions
Motivating and interacting with Unit Supervisors and Team Members
Coaching Unit Supervisors and Team Members to monitor efficiency standards and achieve optimum throughput on all rides
Auditing the skills and performance of department Team Members and Unit Supervisors
Coaching and developing Team Members on guest service, training, safety, and efficiency
Overseeing the development of Unit Supervisors
Completing and maintaining all formal documents and audit forms used on a daily basis in the department
Enforcing all Six Flags Discovery Kingdom policies
Assisting in other areas of the Explorer Guide Department
Performing other incidental and related duties as required and assigned


Skills and Qualifications:
At least 18 years of age
Be able to communicate effectively in the English language, including the ability to read, speak, and understand the English language
Previous leadership experience
Be available to work flexible hours at night, weekends and holidays
Other Functions: All other duties assigned or necessary to support the park as a whole. While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, or technological developments) dictate.

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