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WSOP Sales Associate
4 months ago
Job Descriptions & Retail Job Standards
Sales Associate Job Description
JOB TITLE: Retail Sales Associate
DEPARTMENT: Retail
REPORTS TO: Retail Store Manager or Retail Supervisor
Job Summary
The Retail Sales Associate provides excellent customer service and actively promotes the selling of merchandise, operates a cash register, and manages all payment transactions for purchase. The Retail Associate receives, unpacks, folds, and puts away the daily deliveries of merchandise. He or she employs selling techniques required for the position. The Retail Sales Associate ensures that the selling areas are neat and clean and complies with visual standards. All retail Team Members should be outgoing, upbeat, energetic, and dependable.
Education
High School Diploma required. College degree preferred. Any combination of education, training or experience that provides the required knowledge, skills, and abilities.
Licenses / Certificates
Ability to obtain/renew all government required licenses or certification, specifically an Alcohol Awareness Certification, and Health Card where applicable.
Essential Functions / Duties
Appearance
•Ensure uniform standards are adhered to. Always wear a uniform that is clean and neatly pressed. Blouses and shirts should be buttoned to the top and name tag should be worn at all times.
Customer Service: both internal and external customers
•Maintain customer service levels in accordance with Family Style Service standards
•Acknowledge and greet guests with a smile
•Be knowledgeable about the Caesars Rewards program and the benefits it offers the guest
•Be courteous and create a warm, friendly atmosphere for the guest
•Be knowledgeable of the hotel property and the amenities it has to offer
•Assist guest in finding the product requested even if it means calling other stores
Teamwork
•Communicate all daily activities to the next shift on duty
•Partner with fellow Team Members to create a strong team
•Communicate daily activities to the Supervisor on Duty
•Adhere to company guidelines on attendance and tardiness. Clock in and out as directed based on the schedule.
Sales Techniques
•Promote the selling of merchandise and be able to up sell merchandise
•Develop an exceptional understanding of the product assortment in all the retail stores to help facilitate the customer decision making process
•Be knowledgeable about the products sold in the stores and alert the Manager to customer product needs so he or she may alert the buyers
Register Operations
•Be knowledgeable on register operations
•Manage all payment transactions for customer purchases
•Ensure that all the necessary supplies are in place for completion of the next shift (register tape, bags, tissue, bubble wrap, scotch tape, etc.)
•Comply with all cash management policies and procedures
•Report cash register malfunctions to the Supervisor on Duty
•Ensure money is not left unattended at any time
Stock Management
•Receive, unpack, fold, and put away the daily deliveries of merchandise
•High volume retail stores require additional physical labor to stock coolers and transport stock from remote storage locations
•Complete stock counts as requested
•Receive the shipments in a timely manner
•Merchandise in accordance with the planograms and notify supervisor of any discrepancies
•List items needed for replenishment and ensure the information is relayed to the Supervisor on Duty
•Inform the Supervisor on Duty if there are overstock items, slow sellers, fast sellers, and customer requests
•Ensure there is an even balance of sizing within the soft line assortment
•Use good guest service to deter theft. Alert the Security Department if you witness a shoplifter.
Merchandising
•Work with supervisors to display inventory according to planograms
•Maintain visual and merchandising standards in accordance with company guidelines as set forth in the Visual Training Handbook
•Ensure folding is completed throughout the day and soft lines are hung in size order, from the smallest size in the front to the largest size in the back
Housekeeping
•Participate in store cleanliness by dusting and keeping all areas, including cash wrap, neat and uncluttered
•Ensure that the cash wrap is well organized and free of all handwritten notes
•Inform Supervisor on Duty if there are any maintenance concerns (lights, etc.)
•Confirm correct signs are in place on sale items or special purchases
Miscellaneous
•Attend mandatory meetings and training sessions
•Complete job assignments as directed by the Supervisor on Duty
•Assist with Team Member sales events, physical inventories and special events as requested
Caesars Entertainment Standards
Position: Sales Associate
Guest Interaction/Customer Service: both internal and external customers
1. Team Member readily smiles and maintains an engaging expression
2. Team Member makes eye contact and keeps focus on the guest
3. Team Member is courteous and create a warm, friendly atmosphere for the guest
4. Team Member is extremely well-spoken/eloquent, avoids slang and phrase-fragments
5. Team Member conveys enthusiasm
6. The guest's name is used effectively as a signal of
7. services
8. Team Member exhibits an understanding of all product recognition, but discreetly
9. Team Member proactively approaches the guest whenever possible; guests on queue are acknowledged
10. Team Member exhibits a genuine sense of interest and concern for guest's satisfaction
11. Team Member proactively offers additional products and assortment in all retail stores to help facilitate the customers' decision-making process
12. Team Member promotes the selling of merchandise and is able to up-sell merchandise.
13. Team Member exhibits the ability to anticipate needs, not always requiring prompting by guest
14. Team Member always uses proper telephone etiquette
15. Team Member does not decline any request without offering appropriate alternatives
16. Team Member is well informed about entire hotel, Caesars Rewards program or obtains effective and prompt assistance
17. Team Member assists guest in finding the product requested even if it means calling other stores
18. Team Member complies with uniform standards; uniforms are neatly pressed, clean and in good condition and name tag is worn at all times
19. Team Member is extremely well groomed
20. Team Member will refrain from casual posture (examples: leaning on counters, hands in pockets and arms crossed)
21. Team Member and supervisor will graciously accept tips if they are offered. Soliciting tips is not permitted at any time.
22. On departure, Team Member specifically thanks the guest, ensures their satisfaction, and makes a further polite remark such as inviting back
Store Operations
1. Team Member is knowledgeable and proficient on all register operations
2. Team Member is extremely well informed about requirements within their departments
3. Receives, unpacks, folds, and hangs all daily deliveries of merchandise
4. Team Member is knowledgeable about the products sold in the stores and alert management to customer needs and/or request
5. Team Member complies with all cash management policies and procedures
6. Team Member performs daily stock counts as needed
7. Team Member ensures there is an even balance of sizing within the soft line's assortment
8. Team Member ensures that all ticketing, pricing, and labeling is clear and understandable to guest
9. Team Member ensures store is free of all handwritten signage
10. Team Member ensures sale items are appropriately grouped, signed and red-lined
11. Team Member ensures that correct signage is placed on sale items or special purchases
12. Team Member lists items needed for replenishment and stock the sales floor including supplies
13. Maintains visual and merchandising standards in accordance with company guidelines
14. Team Member authorized to sell and issue Gift Cards (see management for SOP)
15. Team Member ensures store is free of visible trash containers, back stock, cartons, and carts
16. Team Member ensures cash wrap area is free of clutter and has counter space to place guest purchases
17. Team Member ensures all vendors comply with vendor log, signing in and notifying supervisor of visit
18. Attends mandatory training and meeting sessions
19. Team Member requests valid form of Identification for all required transactions
20. Team Member observes all safety, health and fire codes and practices are followed accordingly
21. Team Member does not participate in harassment of any guest, co-worker, vendor, or others
22. Team Member does not use obscene, profane, or abusive language including malicious gossip and will refrain from lewd or obscene conduct.
23. Assists with Team Member sales events, physical inventories, and other special events
24. Communicates all daily activities with next shift
25. Adheres to company guidelines on attendance and tardiness. Clock in and out as directed based on schedules.
26. Team Member obtains/renews all government required licenses or certification, specifically a TAM (Alcohol Awareness), and Health Card where applicable
27. Team Member will comply with all state Tobacco and Liquor requirements
28. Team Member uses good guest service to deter theft. Team Member will alert Security Department if they witness a shoplifter
Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Caesars Entertainment reserves the right to make changes to the job description whenever necessary.
Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
About Us
For over 30 years we've set the standard now you can too. As a team member of Horseshoe, you will embody the spirit of Las Vegas with classic style, timeless glamour and high rolling excitement. This classic yet contemporary property is where you will entertain our guests as they enjoy 2,814 rooms, 244 suites, 6 restaurants and 1,250 slot and video poker machines. Horseshoe is the place for the smart and sophisticated to start their career.
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.
The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.
The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
