Computer Analyst

Position Type:Technology

Date Posted:4/22/2024

Location:Longview Independent School District

PRIMARY PURPOSE:To support district operations by installation, maintenance and repair of client-centric devices suchas computers, printers, mobile devices and peripherals. Analyzes and troubleshoots issues withclient devices and provides basic troubleshooting of network issues and refers problems tosystems analysts.

QUALIFICATIONS:Minimum Education/Certification:Associate's Degree in Computer Science/MIS, PreferredRelated work experience may be consideredSpecial Knowledge and Skills:

Excellent knowledge of PC and device hardware and major operating systemsGood knowledge of the principles of LAN switching and routing and the ability to determine the likely location of faultsWorking knowledge of network operating systems and the ability to work seamlessly on equipment from diverse network manufacturersAbility to critically analyze and evaluate sequences of events to determine underlying issues with equipment and systemsAbility to logically analyze and organize work activitiesKnowledge of network cabling and installation procedures to TIA standardsAdvanced knowledge of client-related TCP/IP protocolsSkill in personal computer use including accurate typingSkill in writing, documenting, debugging and testing basic scripting in an accurate, efficient and timely mannerAbility to communicate effectively, both orally and in writingAbility to follow verbal and written instructions.

MAJOR RESPONSIBILITIES AND DUTIES:1. Maintain computer, mobile device, printer and peripheral equipment.2. Monitor work ticket system for assigned jobs and self-assign where appropriate3. Determine effective and efficient scheduling of tasks4. Deploy new systems and devices and accurately update changes and moves to the districtinventory system5. Troubleshoot network issues including evaluating stance of network ports and position ofdevice on the network6. Ensure district security by properly securing systems and reporting anomalies7. Create and maintain district computer software images8. Remotely assist callers with technology related problems when required.9. Troubleshoot and repair advanced computer and software issues referred by campussupport personnel10. Install and configure district software11. Assist in the training of district users.12. Assist with computer equipment and parts ordering, installation, and inventory.13. Install, maintain and troubleshoot cabling and fiber infrastructure on campus14. Troubleshoot and terminate fiber installations15. Employ effective communication and interpersonal skills.16. Comply with district policies, as well as state and federal laws and regulations.17. Adhere to the district's safety policies and procedures.18. Maintain confidentiality in the conduct of district business.19. Must be able to perform the essential functions of walking and interacting with studentsand/or district employees in the specific work site assigned (classroom or office setting).20. Demonstrate regular and prompt attendance.21. Other duties as assigned.

WORKING CONDITIONS:

Mental Demands:

Must be able to work effectively under time pressure.Must be able to maintain emotional control when under stress.Must be able to coordinate multiple tasks at once.Must be able to work effectively with continuous interruptions.

Physical Demands/Environmental Factors:

Frequent standing, walking, stooping, bending, kneeling, pulling, pushing, lifting and carrying of computers, servers, printers and other technical equipment.Must be able to use hands to finger, handle or feel objects, tools, or controls and reach with hands and arms into restricted spaces.Must be able to sit and concentrate for long periods of time.Must be able to use hands and fingers to manipulate small latches, screws and other attachment methods on technical equipment.Must be able to make repetitive hand motionsMust be able to understand clearly on a telephone as well as speak clearly so that others can understand.Close, distance, and peripheral vision and the ability to adjust focus are required. Must be able to see details of objects and differentiate between colors, shades and brightness both on screen and in person.Must be able to hear small sounds made in noisy environments.Prolonged use of a computerOccasional in-district travel from location to location.Occasional state-wide travel.Prolonged and irregular hours.Possible biological exposure to bacteria and communicable diseases.

Attachment(s):

Computer Analyst.pdf

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