Help Desk Support Specialist

3 weeks ago

Atlanta, United States TechTalent Squared Full time

As a Help Desk Specialist 1, you will be the first point of contact for technical support within the organization, providing assistance and resolving technical issues for users through various intake methods including phone, email, and in-person requests. This role requires a methodical approach to problem-solving and an ability to communicate effectively with a diverse user base.

Duties & Responsibilities:

Technical Support:

Research, answer questions, and troubleshoot problems to provide timely and effective solutions to user issues. Incident Handling:

Manage incoming requests via our IT Helpdesk ticketing system, ensuring quick response times and thorough documentation of the problem-solving process. System Maintenance:

Perform hands-on fixes at the desktop level, including software installation and upgrades, hardware setup, and system configuration. Problem Resolution:

Utilize online resources such as software updates and FAQ resources to aid in issue resolution and contribute to the knowledge base by documenting resolutions and analyzing trends to prevent future problems. Training and Support:

Train new staff and participate in an after-hours on-call rotation to provide continuous support. Additional Responsibilities:

Identify and escalate critical issues and perform other duties as assigned.

Required Skills:

Communication:

Strong abilities in both written and verbal communication. Interpersonal Skills:

Effective at building rapport, with keen listening and questioning skills. Documentation:

Solid skills in documenting processes and details. Technical Proficiency:

Experience with VOIP telecom devices, basic understanding of network devices like switches, and ability to present technical information in an accessible language. Analytical Skills:

Strong problem-solving abilities with attention to detail. Self-Motivation:

Highly motivated with the ability to work independently in a dynamic, pressure-filled environment. Task Management:

Excellent organizational skills to prioritize and execute tasks efficiently.

Qualifications:

High School Diploma or equivalent. Relevant work experience in a technical support role.

This role is suited for someone who is highly organized, detail-oriented, and enjoys the challenge of solving technical problems in a fast-paced environment. If you are a proactive communicator who is eager to learn and grow within the field of IT support, we encourage you to apply for this exciting opportunity.

TechTalent Squared abides by all Federal EEOC laws.

TechTalent Squared is committed to equal opportunity employment for all employment practices, including hiring, training, compensation, benefits, promotion, termination, transfers and reductions-in-force, for all individuals without regard to race, religion, color, national origin, sex, age, disability, veteran status, genetic information, sexual orientation or gender identity, or any other status under applicable law.

#J-18808-Ljbffr

  • IT Help Desk Support Specialist

    2 weeks ago

    Atlanta, United States Resolution Technologies, Inc. Full time

    Job: IT Help Desk Support Specialist Type: Contract (12-Month w/potential for Annual Renewals) Pay Rate: $23.00 per hour Benefits: Optional Medical, Vision, and Dental coverage available after 30-days of employment; optional 401k participation available after 60-days of employment IT Help Desk Support Specialist Career Opportunity Our client who is a...

  • IT Help Desk Support Specialist

    2 weeks ago

    Atlanta, United States Resolution Technologies, Inc. Full time

    Job: IT Help Desk Support Specialist Type: Contract (12-Month w/potential for Annual Renewals) Pay Rate: $23.00 per hour Benefits: Optional Medical, Vision, and Dental coverage available after 30-days of employment; optional 401k participation available after 60-days of employment IT Help Desk Support Specialist Career Opportunity Our client who is a...

  • IT Help Desk Support Specialist

    1 week ago

    Atlanta, United States Resolution Technologies, Inc. Full time

    IT Help Desk Support Specialist Career OpportunityOur client who is a well-respected government agency is seeking an experienced IT Help Desk Support Specialist. This person will provide daily support to both walk-in and remote internal agency users, managing and triaging incidents and requests through ServiceNow. The ideal candidate will be highly skilled...

  • IT Help Desk Support Specialist

    1 week ago

    Atlanta, United States Resolution Technologies, Inc. Full time

    IT Help Desk Support Specialist Career OpportunityOur client who is a well-respected government agency is seeking an experienced IT Help Desk Support Specialist. This person will provide daily support to both walk-in and remote internal agency users, managing and triaging incidents and requests through ServiceNow. The ideal candidate will be highly skilled...

  • Help Desk Support Specialist

    5 days ago

    Atlanta, United States Veear Full time

    Job Title: - Help Desk Support SpecialistJob Location: - Atlanta, GAWorkplace type: OnsiteEmployment type: - 12+ ContractJob Description: -Triage and Manage Incidents: Efficiently triage and prioritize incidents and service requests using ServiceNow.User Interaction: Daily assist walk-in and remote users daily, helping them assess and resolve their IT...

  • Help Desk Support Specialist

    2 weeks ago

    Atlanta, United States VeeAR Projects Inc. Full time

    Job Title: - Help Desk Support SpecialistJob Location: - Atlanta, GAWorkplace type: OnsiteEmployment type: - 12+ ContractJob Description: -Triage and Manage Incidents: Efficiently triage and prioritize incidents and service requests using ServiceNow.User Interaction: Daily assist walk-in and remote users daily, helping them assess and resolve their IT...

  • Help Desk Support Specialist

    2 weeks ago

    Atlanta, United States VeeAR Projects Inc. Full time

    Job Title: - Help Desk Support SpecialistJob Location: - Atlanta, GAWorkplace type: OnsiteEmployment type: - 12+ ContractJob Description: -Triage and Manage Incidents: Efficiently triage and prioritize incidents and service requests using ServiceNow.User Interaction: Daily assist walk-in and remote users daily, helping them assess and resolve their IT...

  • Help Desk Support Specialist

    2 weeks ago

    Atlanta, United States nLeague Full time

    Job Id: 742316 Position: Help Desk Support Specialist Client: DECAL Location: 2 Martin Luther King, Jr. Drive SE, Suite 754, East Tower, Atlanta, GA 30334. Duration: 12 Months Shift: 8:00 AM To 4:30 PM Job Description: Key Responsibilities: Triage and Manage Incidents: Efficiently triage and prioritize incidents and service requests using ServiceNow. User...

  • Help Desk Support Specialist

    2 weeks ago

    Atlanta, United States nLeague Full time

    Job DescriptionJob DescriptionJob Id: 742316Position: Help Desk Support SpecialistClient: DECALLocation: 2 Martin Luther King, Jr. Drive SE, Suite 754, East Tower, Atlanta, GA 30334.Duration: 12+ MonthsShift: 8:00 AM To 4:30 PM Job Description:Key Responsibilities:Triage and Manage Incidents: Efficiently triage and prioritize incidents and service requests...

  • Help Desk Support Specialist 1

    2 weeks ago

    Atlanta, United States Stabilis Professional Services, Inc Full time

    Job DescriptionJob DescriptionStabilis Professional Services is looking for a Help Desk Support Specialist 1 for a client in Atlanta, GA.The Help Desk Support Specialist 1 will be managing and triaging incidents and requests through ServiceNow, providing daily support to both walk-in and remote users. The ideal candidate will possess excellent soft skills...

  • Help Desk Support Specialist

    4 days ago

    Atlanta, United States Rose International Full time

    Date Posted: 07/19/2024 Hiring Organization: Rose International Position Number: 467833 Job Title: Help Desk Support Specialist Job Location: Atlanta, GA, USA, 30334 Work Model: Hybrid Employment Type: Temporary Estimated Duration (In months): 12 Min Hourly Rate($): 23.00 Max Hourly Rate($): 23.00 Must Have Skills/Attributes: Customer Service, Help Desk,...

  • Help Desk Support Specialist 1

    2 weeks ago

    Atlanta, United States DKMRBH Inc Full time

    Job DescriptionJob DescriptionPosition: ServiceNow Support SpecialistLocation: Atlanta, GA 30334Managing and triaging incidents and requests through ServiceNow, providing daily support to both walk-in and remote users. The ideal candidate will possess excellent soft skills and thrive in a challenging user environment.Key Responsibilities:- Triage and Manage...

  • IT Help Desk Support Specialist

    2 weeks ago

    Atlanta, United States GSK Solutions Full time

    Job DescriptionJob DescriptionJob Title: IT Help Desk Support Specialist (ONSITE)Location: Atlanta, GADuration: 9+ MonthsJob Type: Corp-Corp / 1099 / Contract W2 Rate: $23/hr. on 1099Interview Type: InPersonClient: State of Georgia Job Description: Managing and triaging incidents and requests through ServiceNow, providing daily support to both walk-in and...

  • DECAL Help Desk Support Specialist 1

    2 weeks ago

    Atlanta, United States TekWissen LLC Full time

    Job DescriptionJob DescriptionOverview: TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client provides a full range of services including web portal providing information on the state, business and economic development, public safety, Learning, law, justice, health, education, Corrections,...

  • Help Desk Support Specialist

    2 weeks ago

    Atlanta, United States Novalink Solutions LLC Full time

    Job DescriptionJob DescriptionManaging and triaging incidents and requests through ServiceNow, providing daily support to both walk-in and remote users. The ideal candidate will possess excellent soft skills and thrive in a challenging user environment.Key Responsibilities:- Triage and Manage Incidents: Efficiently triage and prioritize incidents and service...

  • DECAL Help Desk Support Specialist 1

    5 days ago

    Atlanta, United States Tekwissen Full time

    Overview: TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client provides a full range of services including web portal providing information on the state, business and economic development, public safety, Learning, law, justice, health, education, Corrections, transportation, IT, Social...

  • Help Desk Support Specialist

    2 months ago

    Atlanta, United States TechTalent Squared Full time

    As a Help Desk Specialist 1, you will be the first point of contact for technical support within the organization, providing assistance and resolving technical issues for users through various intake methods including phone, email, and in-person requests. This role requires a methodical approach to problem-solving and an ability to communicate effectively...

  • Help Desk Support Specialist

    2 months ago

    Atlanta, United States TechTalent Squared Full time

    As a Help Desk Specialist 1, you will be the first point of contact for technical support within the organization, providing assistance and resolving technical issues for users through various intake methods including phone, email, and in-person requests. This role requires a methodical approach to problem-solving and an ability to communicate effectively...

  • Help Desk Support Specialist

    2 weeks ago

    Atlanta, United States Johnson Service Group Full time

    Job DescriptionJob DescriptionJob Description:Managing and triaging incidents and requests through ServiceNow, providing daily support to both walk-in and remote users. The ideal candidate will possess excellent soft skills and thrive in a challenging user environment.Key Responsibilities:Triage and Manage Incidents:Efficiently triage and prioritize...

  • Help Desk Support Specialist

    2 weeks ago

    Atlanta, United States Rose International Full time

    Required / Desired SkillsProficiency in using ServiceNow for incident and request management. Required 2 YearsRequired 2 years of technical support experience. Required 2 YearsA+, Network+, or Security +, or a minimum 2 years of technical support skills on in a Service Desk role. Highly desired 2 YearsShort Description:Managing and triaging...