Junior Systems Engineer
2 weeks ago
Job Description
Job Description Salary:
Servpac is Hawaii's Cloud Solution. We offer best-in-class solutions to hundreds of local businesses, including Cloud Computing, Data Colocation, Managed IT Services, Disaster Recovery Office Space, Fiber Internet and VoIP Business Phones. We are a fast-paced company looking to add highly-motivated individuals to our team. If you have a "can-do" attitude, are a constant learner and passionate about your work, Servpac is the place for you. Our company has been recognized as one of Hawaii’s Best Workplaces by Hawaii Business Magazine and Pacific Business News for the last seven years.
Responsibilities
Setup new customers, including requirement analysis, provisioning, installation, training, etc.
Support existing customers with their technical issues
Provide support to senior engineers on system customizations and product development
Assist with the configuration, implementation, and support of Servpac’s internal and customer networks and internet protocols
Work with service coordinators, vendors and customers for smooth service activation
Assist with setup, troubleshooting, and acceptance of new programs and circuits (including VoIP and fiber)
Assist with maintenance of cloud management and virtual machines
Support sales for special customer requirement analysis
Requirements
Bachelors degree
Experience working with Windows Server and/or Desktop operating systems
Excellent computer skills
Must have exceptional organizational and multitasking skills
Must have exceptional verbal and written communication skills
Must have excellent customer support skills and attitude
Ability to explain technical terms to non-technical users or stakeholders
Prior help desk and/or technical support experience is a plus
We offer employees an inclusive work environment with a competitive benefits package, including:
Comprehensive health insurance package
PTO days
Employer matched retirement plan
Flexible work schedule
Paid
volunteer/community
service days
Phone and internet monthly stipend
Work anniversary gift cards
Weekly training seminars
Education reimbursement
Office snacks
Team building events
Smartwatch reimbursement
Free parking
For more information, visit:
www.servpac.com/careers
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