Parts Counterperson

KEY AREAS OF RESPONSIBILITY

Provide high level of service to internal and external customers.

Answer phone calls promptly and professionally, providing price quotes and other information.

Assist all customers in selecting required parts in a friendly, professional, and efficient manner.

Inform customers of companion part requirements and specials, and ensure that the customer is exposed to the full product line.

Notify the service advisor and the customer when special ordered parts have been received.

Communicate with Technicians on necessary parts, order and distribute parts in a timely manner.

Notify other departments when parts have arrived and when they will be delivered.

Maintain association with all applicable vendors and clients.

Pull and fill orders from stock.

Notify manager of out-of-stock parts or shop materials that need immediate attention.

Locate out-of-stock parts from outside source and submits an emergency order, if necessary.

Make policy/price adjustments within the guidelines established by management.

Keep orderly records of all repair orders, invoices, insurance estimates, and special order parts.

Set up orders for daily shipment, delivery, or pick-up.

Participate in all training programs that are made available.

Keep current on new products and product updates.

Manage and maintain inventory in an orderly and professional manor.

Maintain the cleanliness and organization of all work area, parts stocking and storage areas.

Maintain and execute health and safety guidelines, policies and procedures at all times. Including, but not limited to company expectations, state and federal laws, OSHA, Red Flags, Privacy and OFAC.

Any other duties deemed necessary by management.

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Work Location: In person

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