Front Desk Agent

Title Front Desk Agent Description The primary responsibility of the **Hotel Front Desk Staff** is to effectively attend the reservation and occupancy needs of the guest. The front desk is usually the first and last contact that the overnight guest has with property staff and acts as a central hub for the property. For this reason excellent customer service is the number one priority.

**Duties Include But Are Not Limited To:**

* Checking hotel guests in and out of hotel rooms

* Taking reservations in person, by email or by phone

* Handling money

* Signing in and out property keys and phones

* Assisting with guest requests

* Answering and directing phone calls

* Informing guests of property and area attractions

* And most importantly, insuring the satisfaction of all of our guests.

Since the front desk is seen as the central point of the property, the position requires keeping current of all events on property, being a receptionist for all departments, and knowledge of emergency procedures. This position requires mental agility and the ability to effectively multi-task in a fast-paced and deadline-oriented environment. A Front Desk employee must also have the ability to work well independently and as a member of a team. Each employee will be expected to perform their job in a safe manner and report any safety concerns to management. All McMenamins employees will also be expected to keep current on all company events, history, and products. Other duties as assigned by the Manager on Duty.

McMenamins is an Equal Opportunity Employer