Client Services Manager

3 weeks ago

Fort Worth, United States Koddi Full time

Koddi is a fast-growing technology company looking for people who are passionate self-starters. We are searching for a Client Services Manager to join our growing customer strategy team. team. As a client services manager for this team, you will be responsible for partnering with premier travel brands to create data-based, automated solutions to achieve their greater business objectives. You will leverage our industry-leading technology to manage large scale digital marketing campaigns and examine trends to provide valuable and actionable insights to our clients. A Client Services Manager coaches, trains, and supports Account Leads to be successful in assisting Digital Marketing Analysts in prioritization, problem-solving, and focusing on the strategic, high-impact initiatives for our clients. In addition, a Client Services Manager is responsible for working with and nurturing relationships with publishers and clients to drive strategic, high-impact growth. This role is key in creating and building team and company culture and owning strategic internal projects and initiatives.What you will doTrain, develop, and coach Account LeadsManage ongoing projects and deliverablesConfirm progress and completion of high-level and strategic projectsProvide high-level checks of client performance and guidance on opportunitiesFacilitate "closing conversations" with teamsProvide strategic insight on client calls and written communicationMaintain strong relationships with publishing partners, including ownership of touchbases, regular visits, and feedback on productsDrive client growth specifically with new opportunities from new or existing publishers and productsReview client performance at a high level to find trends within the data and ensure that Account Leads are assisting Digital Marketing Analysts in proper optimizationsLead and own strategic initiatives with heavy emphasis on automationAssist in cross-team communication between the client services team and other key internal teamsDevelop and execute testing initiativesOversee the development of quarterly business reviews (QBRs) for clients, including coaching presentations and leading key conversationsAssist with new client onboardings and sales pitches as neededContribute to team knowledge by researching and sharing info on the industry, competitors, and solutionsLead collaboration, brainstorming, and product repositioningReview client workload, service plan, and deliverablesDefine, refine, and communicate client strategyOversee creation and maintenance of metasearch and marketing plansWhat skills and experience you bring4+ years of experience (or related coursework), including 2+ years of management experienceDeep understanding of online travel agencies (OTA) and supplier account behavior and trends, including background working with varying sizes of accountsAdvanced analytical skill set including the ability to mine data for trends and communicate opportunities effectively with data and visualsManagement of multipoint communication, with strong written, verbal, and interpersonal skillsRepresentation for Koddi at industry events and meetingsAbility to work effectively in both independent and team environmentsABOUT KODDIKoddi is a global technology company with software and services that help top digital marketplaces effectively monetize their first-party audiences through industry-leading commerce media technology and strategy. Our enterprise platforms leverage first-party data to drive marketplace revenue and profit by improving user experience and target shoppers throughout the purchase path. Koddi's platforms enable any advertiser, any marketplace, in any industry to increase awareness, generate demand, and drive revenue.

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