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Service & Solutions Representative

1 month ago

Gaithersburg, United States Learning Without Tears Full time
About Learning Without Tears (LWT): We are an ever-growing, family owned company striving to provide the best education products, training, and materials for educators and children. Innovation and collaboration fuel us every day. We live our passion of helping children learn and grow.

Join our driven, dynamic team as we embrace change, excellence, and simplicity to make a difference in educators' and children's lives.

The Service & Solutions Representative is responsible for delivering the best customer support experience to our customers and assist in managing a revenue book of business. The Customer Solutions Representative will be successful by providing high quality and efficient customer service experience on LWT product lines.

**This is a hybrid role with 2 to 3 days in the office.

What You'll Be Doing:
  • Deliver excellent customer service by responding to customer inquiries via phone, email or chat and provide advanced technical troubleshooting on digital products utilizing various systems.
  • Develop relationships with schools and districts in order to make sure that they are achieving their desired outcomes.
  • Maintain consultative level knowledge of LWT's products and solutions to assess the developmental needs of educational programs in order to make appropriate product recommendations.
  • Maximize renewal revenue and identify expansion opportunities when working with customers in order to
  • Process and provide efficient and accurate entry of customer orders into LWT's order fulfillment database, minimizing errors and maintaining a high level of productivity.
  • Catalog client benchmarks and success stories.
  • Demonstrate an ongoing mastery of LWT's products and services.
  • Understand the K12 competitive landscape.
Your Experience & Qualifications:
  • B.A. or B.S. or related experience preferred
  • 1+ years' experience in customer service; account management, sales, or consulting experience preferred
  • Technical support, troubleshooting, and expertise with digital products preferred
  • Demonstrated experience building relationships with customers and managing projects
  • Ability to operate in a highly efficient manner by multitasking in a fast paced, goal-oriented environment
  • Exceptional planning, organizational, analytical, prioritization, and detail-oriented skills
  • Strong passion for exceeding customer expectations
  • Proven track record of meeting and exceeding goals and targets
  • Excellent interpersonal, written, and oral communication skills
  • Functional knowledge of MS Office and proficient in the use of technology
  • Experience working in a SaaS environment preferred
Why Learning Without Tears:

Now that you're ready to flex your Customer Care skills, check out even more reasons why Learning Without Tears is a great place to work.
  • Competitive benefits including medical, prescription, dental, vision, short and long-term disability, life insurance, paid family leave, pet insurance, standing desks, flexible scheduling, and more
  • Fun happens with company picnics, health and wellness fairs, Turkey Fry, Yankee swap, pizza and happy hour Fridays, milestone and birthday celebrations, and other surprises

Apply now at

Learning Without Tears is an Equal Opportunity and Affirmative Action Employer.