Outbound Call Center Data Collection Agent

4 weeks ago

Fort Walton Beach, United States Titan Technologies Full time

Telaforce, a Titan Technologies company, is HIRING We offer a full benefits package, including paid holidays, a great work environment and growth opportunities with our promote from within policy. Working hours are Monday through Friday, no evenings or weekends required.

We're interviewing now to fill multiple Outbound Call Center Data Collection Agent positions to support the Bureau of Labor Statistics (BLS). If you are looking for meaningful work, where YOU can have an impact on our nation's economic policy, listenhereto learn about how Erica supports BLS, and read on to learn more

In this role, you will work on our federal contracting team, using your strong customer service and phone skills to contact companies across the United States. You will cold call and enroll these companies in the government's payroll surveys.

This is important work for our nation BLS uses the data you will be collecting to measure labor market activity, working conditions, price changes, and productivity in the U.S. economy to inform public and private decision making.

Your typical duties shall include, but are not limited to:

  • You will be cold calling companies to meet monthly performance obligations.
  • Process confidential data records obtained through telephone interviews or other approved means.
  • Identify and resolve inconsistencies in respondent's responses.
  • Establishing a rapport with potential respondents and enrolling companies into the BLS Current Employment Statistics (CES) Program.
  • Ensuring quality control of collected data while identifying and reporting problems in obtaining valid information.
  • Interpreting numerical data, reviewing error messages, and correcting data where applicable.
  • Adhering to daily, weekly, and monthly performance targets.
  • Research target company contact information online.
You must have:
  • Proficiency with basic computer functions, to include typing a minimum of 40 wpm, is required.
  • Proficiency with Microsoft Word is required. Additional Microsoft Office experience is preferred.
  • Demonstrated experience using the internet for research.
  • Displays excellent oral and written communication skills.
  • Strong interpersonal skills and the ability to communicate clearly and effectively.
  • Basic math skills, to include the ability to round, quantify, and analyze numbers.
  • Ability to successfully pass a level 2 government background investigation and drug screen inclusive of medical marijuana.
  • High school diploma or equivalent plus two years of relevant experience.
Preferred Experience:
  • Call center, strong customer service and sales experience
  • Consistent work history and excellent attendance record
  • Excellent persuasive/negotiation skills
  • Bilingual (Spanish)


Company Description:

Titan Technologies, LLC and our wholly owned subsidiaries, TelaForce, LLC and Titan Facilities, Inc., design, build, integrate, and manage innovative solutions and software applications. Our remarkable people, working collaboratively under a shared vision, have earned a reputation with our customers for delivering results with maximum impact. Sound intriguing? Consider Titan Technologies for the next step in your career journey and be part of an impactful team

Titan is proud to be a Service Disabled Veteran Owned Business.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

  • Call Center Reservation Agent

    3 weeks ago

    Delray Beach, United States Opal Collection & Affiliates Call Center and Revenue Office Full time

    Call Center Reservation Agent Job Summary: Under the guidance of the Call Center Manager, the Call Center Reservation Agent is responsible for answering all telephone inquiries with regards to room reservations and hotel information. The call center reservation agent is to answer all inquiries in a professional, courteous, and efficient manner and attempt to...

  • Call Center Reservation Agent

    3 weeks ago

    Delray Beach, United States Opal Collection & Affiliates Call Center and Revenue Office Full time

    Job DescriptionJob DescriptionCall Center Reservation Agent Job Summary: Under the guidance of the Call Center Manager, the Call Center Reservation Agent is responsible for answering all telephone inquiries with regards to room reservations and hotel information. The call center reservation agent is to answer all inquiries in a professional, courteous, and...

  • Call Center Reservation Agent

    1 week ago

    Delray Beach, United States Opal Collection & Affiliates Call Center and Revenue Office Full time

    Job DescriptionJob DescriptionCall Center Reservation Agent Job Summary: Under the guidance of the Call Center Manager, the Call Center Reservation Agent is responsible for answering all telephone inquiries with regards to room reservations and hotel information. The call center reservation agent is to answer all inquiries in a professional, courteous, and...

  • Bdc Outbound Call Center Agent

    4 days ago

    West Palm Beach, United States Mercedes-Benz of Palm Beach Full time

    New Country Motor Car Group is hiring for important positions in our West Palm Beach Customer Service Call Center. This position will include on-the-job training. Prior call center experience making outbound calls is preferred, but not required. BDC Call Center Agent - Benefits - $16 base per hour, plus bonus! - Family Owned and Operated - Medical, Dental,...

  • BDC Outbound Call Center Agent

    3 weeks ago

    West Palm Beach, United States Mercedes-Benz of Palm Beach Full time

    Job DescriptionJob DescriptionNew Country Motor Car Group is hiring for important positions in our West Palm Beach Customer Service Call Center. This position will include on-the-job training. Prior call center experience making outbound calls is preferred, but not required.BDC Call Center Agent - Benefits$16 base per hour, plus bonus!Family Owned and...

  • BDC Outbound Call Center Agent

    1 week ago

    West Palm Beach, United States Mercedes-Benz of Palm Beach Full time

    Job DescriptionJob DescriptionNew Country Motor Car Group is hiring for important positions in our West Palm Beach Customer Service Call Center. This position will include on-the-job training. Prior call center experience making outbound calls is preferred, but not required.BDC Call Center Agent - Benefits$16 base per hour, plus bonus!Family Owned and...

  • Call Center Agent

    1 month ago

    West Palm Beach, United States Ultimate Staffing Services Full time

    We are currently seeking highly motivated individuals to join our call center team. The ideal candidates will have flexible schedules and be able to work a variety of shifts. Responsibilities:Handle inbound and outbound calls in a professional manne Call Center, Agent, Technology, Staffing

  • Call Center Collections Representative

    2 weeks ago

    Fort Lauderdale, United States RAS LaVrar Full time

    Job DescriptionJob DescriptionThe Collections Representative position will provide our new hire with a uniquely experiential opportunity to immerse themselves in the day-to-day bustle of a prestigious legal group’s Collections Department. The ideal candidate will be highly motivated and ready to handle consumer interactions. Consumer interactions consist...

  • Call Center Collections Representative

    1 week ago

    Fort Lauderdale, United States RAS LaVrar Full time

    Job DescriptionJob DescriptionThe Collections Representative position will provide our new hire with a uniquely experiential opportunity to immerse themselves in the day-to-day bustle of a prestigious legal group’s Collections Department. The ideal candidate will be highly motivated and ready to handle consumer interactions. Consumer interactions consist...

  • Licensed Call Center Agent

    4 weeks ago

    North Miami Beach, United States EliteCore Insurance Full time

    Job DescriptionJob DescriptionAs a Licensed Call Center Agent at Elitecore Insurance, you will handle both inbound and outbound leads, focusing on selling ACA health insurance plans. This position requires a commitment to working 40 hours per week, with the opportunity to earn both an hourly wage and commission. We are seeking highly driven individuals who...

  • Licensed Call Center Agent

    1 week ago

    North Miami Beach, United States EliteCore Insurance Full time

    Job DescriptionJob DescriptionAs a Licensed Call Center Agent at Elitecore Insurance, you will handle both inbound and outbound leads, focusing on selling ACA health insurance plans. This position requires a commitment to working 40 hours per week, with the opportunity to earn both an hourly wage and commission. We are seeking highly driven individuals who...

  • Call Center Collections Representative

    1 month ago

    West Palm Beach, United States Ocwen Financial Corporation Full time

    The Coordinator, Customer Resolutions is a call center phone agent position within the Company's forward mortgage servicing business. This position reports to a Team Lead, Customer Resolutions and works independently on a team located in one of four sites: Mount Laurel, NJ, West Palm Beach, FL, Rancho Cordova, CA or St. Croix, USVI. This position is...

  • Call Center Collections Representative

    1 week ago

    West Palm Beach, United States Ocwen Financial Corporation Full time

    The Coordinator, Customer Resolutions is a call center phone agent position within the Company's forward mortgage servicing business. This position reports to a Team Lead, Customer Resolutions and works independently on a team located in one of four sites: Mount Laurel, NJ, West Palm Beach, FL, Rancho Cordova, CA or St. Croix, USVI. This position is...

  • BDC Call Center Agent

    3 weeks ago

    West Palm Beach, United States Mercedes-Benz of Palm Beach Full time

    New Country Motor Car Group is hiring for important positions in our West Palm Beach Customer Service Call Center. This position will include on-the-job training. Prior call center experience making outbound calls as well as fielding inbound calls is preferred, but not required. BDC Call Center Agent - Benefits $16 base per hour, plus bonus! Family Owned...

  • BDC Call Center Agent

    2 weeks ago

    West Palm Beach, United States Mercedes-Benz of Palm Beach Full time

    Job DescriptionJob DescriptionNew Country Motor Car Group is hiring for important positions in our West Palm Beach Customer Service Call Center. This position will include on-the-job training. Prior call center experience making outbound calls as well as fielding inbound calls is preferred, but not required. BDC Call Center Agent - Benefits $16 base per...

  • BDC Call Center Agent

    1 week ago

    West Palm Beach, United States Mercedes-Benz of Palm Beach Full time

    Job DescriptionJob DescriptionNew Country Motor Car Group is hiring for important positions in our West Palm Beach Customer Service Call Center. This position will include on-the-job training. Prior call center experience making outbound calls as well as fielding inbound calls is preferred, but not required. BDC Call Center Agent - Benefits $16 base per...

  • IT Call Center Agent

    2 weeks ago

    Fort Lauderdale, United States AIDS Healthcare Foundation Full time

    A IT Call Center Agent contributes to AHF by responding to user inquiries, assess problems and issues with IT equipment and applications, and help resolve these issues for end users. The analysts will work closely with other IT department personnel t IT, Call Center, Agent, Technical Support, Technology, Healthcare

  • Auto Collections Agents

    1 week ago

    Fort Worth, United States CornerStone Staffing Full time

    CornerStone Staffing is currently recruiting for Auto Collections Agents who are customer focused for a long term opportunity with a premier auto finance company in the North Fort Worth area. If you are driven and looking for your next career opportunity Apply Now! Job Title: Auto Collections Agents Pay: $18.00 - $21.00/ BOE Schedule: Monday through Friday...

  • Auto Collections Agents

    4 weeks ago

    Fort Worth, United States CornerStone Staffing Full time

    CornerStone Staffing is currently recruiting for Auto Collections Agents who are customer focused for a long term opportunity with a premier auto finance company in the North Fort Worth area. If you are driven and looking for your next career opportunity Apply Now! Job Title: Auto Collections Agents Pay: $18.00 - $21.00/ BOE Schedule: Monday through Friday...

  • Customer Service Call Center Outbound

    6 days ago

    Newport Beach, United States Fletcher Jones Management West Full time

    Job DescriptionJob DescriptionReady to join a winning team? Your next opportunity awaits at Fletcher Jones Automotive Group! The nation's #1 family-owned and operated organization is hiring a Call Center Representative to join our Business Development Center Team.The Call Center Representative acts as the communication link between the customer and...