IT Infrastructure Support Analyst- Norfolk

IT Infrastructure Support Analyst- Norfolk (Open) The Office of the Chief Information Officer does not sponsor STEM or non-immigrant work visas for this position. Looking to continue to grow your IT career? Do you enjoy challenges? Are you a team player? The Department of Administrative Services is searching for an IT Infrastructure Support Analyst. Join a skilled team responsible for personal computer configuration, installation, troubleshooting of dispersed desktops and laptops, including software application support, and LAN/WAN Network troubleshooting. Look at what we have to offer 13 paid holidays Vacation and sick leave that begin accruing immediately Military leave 156% (that's not a typo) state-matched retirement Tuition reimbursement Employee assistance program 79% employer paid health insurance plans Dental and vision insurance plans Employer-paid $20,000 life insurance policy Public Service Loan Forgiveness Program (PSLF) through the Federal government Wide variety and availability of career advancement as the largest and most diverse employer in the State Opportunity to be part of meaningful work and make a difference through public service Training and Development based on your career aspirations Fun, inviting teammates A safe and secure environment At the State, we stand by our core values of treating others with dignity and respect, acting ethically in all situations, and creating an environment where our customer is our top priority. Apply to join our team today Job Duties Position will include but not limited to PC and laptop configuration along with hardware and software troubleshooting in a Microsoft Windows 11 computing environment. Install personal computers/laptops at client work areas, troubleshooting and servicing Hewlett Packard, Dell and Lexmark laser printers. Provide mobile device delivery and support. Troubleshoot and maintain on a limited basis, Ethernet and Local Area Networks. Other duties as assigned and within the scope of the classification. Requirements / Qualifications Minimum Qualifications: Associate degree in computer science and two years of related technical and business experience. Two years of related technical and business experience may substitute for the required education on a year-for-year basis. OR Post high school coursework in computer science and three years of related technical and business experience. Any equivalent combination of education and experience will be considered. Preferred Qualifications: Experience trouble shooting and supporting PCs in a large Enterprise network. Experience in providing technical support, Active Directory troubleshooting/administration and troubleshooting for remote client/server computing environments. Experience performing basic problem solving of network, printer and server issues. Other: This position requires travel. As such, the incumbent must be able to present a valid driver's license or another form of reliable transportation. Regular and reliable attendance required. Knowledge, Skills, & Abilities Proficiency in the use of general or specialized hand tools used to perform PC maintenance have a strong understanding of Windows 11 and Microsoft Office 365. An understanding of basic wiring and troubleshooting Local Area Networks in the Ethernet environment required. Excellent leadership skills, reliability, self-starter, works well individually and as a team in a limited supervisory environment, customer service and communication skills. Regular and reliable attendance is required. This position requires travel. As such, the incumbent must be able to present a valid driver's license or another form of reliable transportation. This position will also require lifting up to 50 lbs. Benefits We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation. Check out all that the State of Nebraska has to offer Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit. Equal Opportunity Statement The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.