Treatment Coordinator

At Lane & Associates Family Dentistry, we love to make you smile We are currently seeking an experienced Treatment Coordinator to join our incredible team at our Knightdale office We offer:Competitive payInsurance Coverage Plans (Health, Vision, Dental, Life, Disability, FSA, and more)401K Employer Contribution Plan after 90 daysEmployee Assistance ProgramQuarterly Performance Bonus potentialPaid Treatment Coordinator Training ClassesPaid Time Off & Paid HolidaysHalf Day FridaysVolunteer opportunities with our Smile Squad to redeem points for awesome prizesCompany social events & social media campaigns throughout the yearBirthday and work anniversary surprises sent directly from the ownersEmployee discounts program at major retailersand so much moreLane & Associates Family Dentistry provides 5-star patient care and service in a family friendly atmosphere. Come see why working at Lane & Associates Family Dentistry will make you smile Join our team today

Overall Responsibility:

The Treatment Coordinator is essential to ensuring patients receive a 5-star experience. They are responsible for providing excellent patient care that begins with the initial phone call, and includes managing multiple provider schedules, as well as enforcing patient financial obligations, and assisting in dental insurance details related to treatment planning case acceptance.

Key Tasks & Responsibilities:

Daily/Weekly/Monthly Tasks will include, but are not limited to:

Managing a multi-line phone systemSchedule/Reschedule patient appointmentsEnsure the next days schedule is filled for all providers (Doctors &Hygienists)Gather all patients personal/insurance information and update current information on file.Confirm and document patient appointments

Enforces the companys financial policy by collecting and entering payment transactions accurately.Checking in patients utilizing Denticon software, and ensuring proper paperwork is given and completed by patients.Enters transactions and posts payment at time of patient check-out.Review Treatment Plans with patientsVerifies insurance coverage and eligibility and updates information into Denticon accuratelyMaintaining electronic records privately for patients by scanning/sorting properlyMaintain office lobby/waiting room cleanlinessOther duties as assigned.Skills & Attributes:

Excellent planning, analytical, and organizational skillsStrong interpersonal and communication skillsPossess a positive attitude and top-notch customer service skillsWork efficiently in a rapidly changing environmentProfessional appearance and mannerComputer proficiencyJob Specifications:

High School Diploma or GEDA minimum of 1-2 years experience in a dental office settingDenticon experience is a plusAbility to lift 15-20 lbs.

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