Client Services Representative

Join to apply for the Client Services Representative role at Acquisition.com Base pay range: $53,340.00/yr - $80,010.00/yr Meet ACQ At Acquisition.com, were a team of entrepreneurs on a mission to make real business education available to everyone. There are 34 million small and medium businesses in the United States. Theyre the backbone of the economy, but many will never reach their full potential because the education available to them is outdated, impractical, and built for classrooms instead of companies. Were fixing that by giving founders and business owners the tools, knowledge, and support they need to grow. The proof is in our results: Built an advisory practice thats already served more than 3,500 clients in its first year Broke the world record for non-fiction book sales in 24 hours with $100M Money Models Scaled to nine figures in 18 months without any outside capital We believe in high standards, hard work, and helping others win. If that resonates, youll feel at home here. Role As a Client Services Representative at ACQ, you'll report to the Senior Client Experience Manager and serve as a point of support for workshop clients and book customers. Your goal is to provide exceptional experiences through high?touch, clear communication, efficient problem?solving, and an unwavering commitment to client satisfaction. This role is ideal for someone who loves helping people, thrives on precision, and takes pride in turning challenges into memorable experiences. Responsibilities Manage daily client support tickets in HubSpot, ensuring all inquiries are acknowledged, resolved, and documented accurately. Provide warm, empathetic, and solutions?oriented responses via email, phone, and SMS. Investigate, troubleshoot, and resolve client issues efficiently, following escalation paths when necessary. Collaborate cross?functionally to ensure timely follow?up and resolution of event, billing, or product?related inquiries. Monitor response times and ticket queues to meet or exceed service?level agreements (SLAs). Identify recurring issues and communicate trends or process improvement opportunities to the Senior Client Experience Manager. Support workshop logistics and communication before, during, and after events to ensure a seamless client journey. Maintain a deep understanding of ACQs programs, products, and policies to deliver accurate and confident support. Requirements 2+ years of experience in customer support, client experience, or service operations roles. Demonstrated success managing ticket queues or service inboxes with a focus on responsiveness and accuracy. Strong written and verbal communication skills with a professional and empathetic tone. Experience using HubSpot Service Hub (or similar CRM/ticketing tools). Highly organized with the ability to manage multiple priorities and meet deadlines in a fast?paced environment. Strong problem?solving skills and a continuous improvement mindset. Proficiency in Google Workspace or Microsoft Office. Dependable, self?directed, and motivated to deliver exceptional service every day. Results Tickets are acknowledged and resolved within established response and resolution timeframes. All client interactions are documented clearly and closed on schedule. Satisfaction and effort scores consistently exceed 4.5 out of 5. Recurring issues are tracked, escalated, and addressed proactively. Clients consistently describe their experience as responsive, professional, and supportive. Communication And Collaboration Stay connected with your supervisor on daily priorities and ticket escalations via Slack. Participate in weekly one?on?ones, team syncs, and performance reviews. Collaborate with internal teams to ensure client and event data is accurate and up to date. Share insights that improve efficiency, automation, and overall client satisfaction. Schedule Hours: Monday through Friday, 8 AM to 5 PM MST, with flexibility for workshops and special events. Location Remote, USA Must reside in AL, AZ, CA, FL, GA, IN, MD, MI, MN, NV, OR, PA, TN, TX, UT Compensation $53,340 - $80,010 base salary The salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on a number of factors including level, relevant prior experience, skills, and expertise. This range is only inclusive of base salary, not benefits. Benefits Flexible Time off Policy and Company?wide Holidays Health Insurance options including Medical, Dental, Vision 401k offering for Traditional and Roth accounts with an employer match Monthly wellness allowance State?of?the?art gym for employee use at HQ ACQ Core Values Our core values are the heart and soul of this incredible company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business. Competitive Greatness Be at your best when your best is needed. Enjoyment of a hard challenge. Those who have the drive to constantly improve, the superior intellect and long?term commitment to see incremental improvements become compounding returns. Sincere Candor Have the self?awareness to accurately perceive and communicate hard truths that improve others and self, the courage to do so, and the humility to accept them, even when it hurts. Nothing great can be built without feedback: internally or externally. Unimpeachable Character Be the type of person with whom people are always proud to associate, personally and professionally. We look for true alignment of thoughts, words, and actions toward a goal worth pursuing. #J-18808-Ljbffr