Assistant Service Manager

4 weeks ago


Long Beach, United States Pep Boys Full time

****

**Assistant Service Manager**

**Assistant Service Manager**

**Requisition ID:** 118454

**Category:** Service Desk

**Position Summary**

Support the service and tire team under the direction of the Manager, Store Service. Assist in driving sales across service labor, parts, tires, and fleet business and you provide essential selling and task support by partnering with management to make certain that the service repair business is organized, store operations are running efficiently, and shop productivity is maintained to company standards.

**Duties & Responsibilities**

* Under the direction of the Store Manager of Service, assists in various aspects of customer care, work order and register assistance, facility maintenance, and merchandising activities, including tire related stocking. Ensure that service equipment is in proper working order and housekeeping standards are followed according to SSC direction and instruction.

* Follow all policies and procedures related to all point of sale (POS) transactions, inventory integrity, reverse logistics, cash, credit, check, refund and return policies and purchase for re-sale parts (OP) procurement and vendor payment practices.

* Work with the management team to react to customer service issues, customer complaints, and/or business opportunities.

* Drives sales goals for the service center operation, both through personal engagement with customers and by observing and coaching the advisors on their customer interactions.

* Assist the Store Manager of Service in training and coaching service selling associates on Pep Boys Customer Care Process, Courtesy Vehicle Inspections (CVIs), and general operation of store systems. Performs CVIs and other service-related tasks as qualified and directed.

* Assist in monitoring the shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety. Help with the day-to-day operations of the back shop, such as ensuring that the service staff complete CVIs through associate observations.

* Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.

* Effectively communicates with all store associates, management, and customers.

* In the absence of any management, the Assistant Service Manager will act as the primary supervisor for the store staff, observing and coordinating operational activities.

* Key holder and responsible for basic and detailed opening and closing responsibilities.

* Maintain an organized and neat shop.

* Adhere to all company policies, procedures, safety and environmental rules.

* Other duties as assigned.

**Knowledge, Skills, and Abilities**

* High school diploma or equivalent required.

* One year of experience in automotive service environment.

* One year of automotive service sales experience preferred.

* Valid Drivers License .

* Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.

* Acted as a work lead or supervisor previously.

* Ability to exercise judgement and to work independently.

* Strong customer service skills.

* Ability to handle difficult customer situations.

* Comfortable utilizing up-sell techniques.

* Strong cash handling skills, including the use of POS systems.

* Strong verbal communication skills.

* Demonstrated consistency, accuracy and follow-through.

* Ability to work Days, Nights, Holidays and Weekends.

**Physical Demands/Work Environment**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

**Physical Demands**

* Must be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance.

* Frequent standing and walking for long periods of time.

* Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.

* Climb up and down ladders to retrieve and stock merchandise.

* Communicate effectively in person, by telephone, or by using telecommunications equipment.

* Enters and locates information on computer.

* Presents information to small and large groups.

* Visually verifies information, often in small print.

* Safely operates a motor vehicle.



  • Long Beach, United States TEEMA Group Full time

    **Veteran Service Assistant** The Veteran Service Assistant will provide administrative and customer service support to veterans and their families. This is a great opportunity for someone who is passionate about helping veterans and their families. **Responsibilities**: - Supports the provision of basic services to veterans. - Maintains communication...


  • Long Beach, United States Acro Service Corporation Full time

    Job DescriptionJob DescriptionWe are seeking a Mobile Service Technicians to join the company, a premier supplier, in Long Beach, CA USA While working in this clean, not climate-controlled facility you will have the opportunity to be directly involved in the evolution of the industry. Come work for a company that has been consistently recognized among the...

  • Service Manager

    3 weeks ago


    Long Beach, United States Del Amo Motorsports - Long Beach Full time

    **ESSENTIAL FUNCTIONS** **(The following duties for the position listed shall include but not be limited to)** - Create the annual dealership labor sales forecasts by estimating total customer paid labor, warranty and internal labor sales and expenses for the department. Create and implement a plan to reach the sales forecasts. - Hire, train, motivate and...


  • Long Beach, United States Harborview Behavioral Health Center Full time

    **Compensation Range**: $21-$22 Hourly **You Matter**: - Make a difference every day in the lives of the underserved - Join a mission driven organization with a people first culture - Excellent career growth opportunities **Join us and find a career that supports**: - Caring for overlooked, underserved, and vulnerable patients - Diversity, equity,...

  • Assistant Manager

    2 weeks ago


    Long Beach, United States Blue Burro Full time

    Job Summary: **Duties**: - Oversee daily store operations, including sales, inventory, and customer service - Assist in creating and implementing strategies to increase sales and profitability - Train, supervise, and motivate staff to achieve store targets - Monitor and maintain inventory levels to meet customer demand - Ensure compliance with company...


  • Long Beach, United States O'Reilly Auto Parts Full time

    Compensation Pay Range:$15.50 - $24.50 The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance and store operations. This position will manage the store during the Store Managers absence and/o Store Manager, Assistant Store Manager, Manager, Assistant Manager, Customer Service, Store, Automotive

  • Assistant Manager

    4 weeks ago


    Long Beach, United States Del Taco Full time

    **Position Summary** To protect and deliver the Del Taco Brand and grow sales while maximizing the efficiency and profitability of the restaurant by leading the Del Taco Way with the General Manager or as the lead manager. **Essential Job Functions** Support the Restaurant Managers efforts to adequately staff the restaurant with quality people who are...


  • Long Beach, United States Goodwill Southern Los Angeles County Full time

    **Assistant Store Manager**: **DIVISION 400**: **Summary Description**: - The Assistant Store Manager assists the Store Manager in the daily operations of assigned retail store, ensuring consistency, compliance, and achievement of sales and productivity goals. - An Assistant Store Manager is responsible for understanding and modeling key performance...


  • Long Beach, United States St Mary Medical Center Full time

    **Overview** CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before....


  • Long Beach, California, United States Komatsu Full time

    Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and...

  • El Service Assistant

    4 weeks ago


    Long Beach, United States El Pollo Loco Full time

    Pay Range: $20.00 - $30.00 Listed wages are based on company-wide ranges. Actual earnings will vary based on factors such as: restaurant brand, experience, education, geography, applicable minimum wage, unit volume(s), hours worked & potential overtime pay. **Position Purpose**: Maintains sanitation of entire dining room area and exterior of restaurant....


  • Long Beach, United States Quail Canyon Venture Partners Full time

    Responsibilities: - Resolve tenant complaints and requests related to properties, including but not limited to, parking, waste management, keys, mail, internet service, late payments, security deposit refunds, maintenance, etc. - Contacting vendors, suppliers, and contractors to prepare maintenance bids, source materials, obtain lien releases, and visit...

  • Assistant Manager

    4 weeks ago


    Long Beach, United States Del Taco Full time

    This job posting is for a position in a restaurant owned and operated by an independent franchisee, not Del Taco LLC. This means the independent franchisee, and not Del Taco LLC will be your employer if you are hired. The independent franchisee is responsible for all employment related matters in the restaurant including, among other things, setting any...

  • Service Manager

    2 weeks ago


    Long Beach, United States AltaFoodcraft Full time

    Provide the customer with an outstanding experience by overseeing and directing the day-to-day service department operations of the branch to include supervising, mentoring, and developing department’s employees while accomplishing all other tasks as requested by the company. **Duties and Responsibilities**: - Ensure the highest level of customer service...


  • Long Beach, United States Marriott International, Inc Full time

    **Job Number** 24074449 **Job Category** Rooms & Guest Services Operations **Location** Courtyard Long Beach Downtown, 500 East First Street, Long Beach, California, United States VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** - Bonus Eligible Responsible for supporting all...


  • Long Beach, United States Goodwill Southern Los Angeles County Full time

    Job DescriptionJob DescriptionAssistant Store Manager DIVISION 400 Summary Description:The Assistant Store Manager assists the Store Manager in the daily operations of assigned retail store, ensuring consistency, compliance, and achievement of sales and productivity goals. An Assistant Store Manager is responsible for understanding and modeling key...


  • Long Beach, United States HOFS HUT RESTAURANTS INC Full time

    Job DetailsLevel Management Job Location Lucilles BBQ LB Towne Center - Long Beach, CA Position Type Part Time Job Shift Any Job Category Restaurant - Food Service Job DescriptionPOSITION SUMMARY The Manager is responsible for managing front-of-house operations of a full-service, fast-paced restaurant in accordance with standardized policies in order to...


  • Long Beach, United States YogaSix Long Beach Full time

    The Assistant Studio Manager is responsible for managing the daily activities of the studio in order to maximize revenue and ensure smooth operations. This includes maintaining the studio space to a level of quality that best serves the customers and employees, **meeting sales goals**, **overseeing customer service standards **and providing employees with...


  • Long Beach, United States Courtyard Long Beach Downtown Full time

    Job Number 24074449Job Category Rooms & Guest Services OperationsLocation Courtyard Long Beach Downtown, 500 East First Street, Long Beach, California, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJob SummaryBonus EligibleResponsible for supporting all aspects of the operation including guest and employee...


  • Long Beach, United States Catholic Charities of LA Full time

    Catholic Charities of Los Angeles, Inc. is one of the largest human services providers in California. The agency operates a variety of programs to serve the poor and strives to find permanent solutions to crises by offering clients the tools and resources they need to achieve greater self-reliance and stability in their lives. The San Pedro Region provides...