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Associate Director
2 months ago
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Maintenance Director
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Associate Director
2 months ago
Under the direct supervision of the Executive Vice President, the Associate Director - National Accounts is responsible for managing strategic operations of multiple high profile accounts throughout TMG. The Associate Director - National Accounts is also responsible for covering for the Executive Director in his absence and will participate in senior leadership initiatives. Responsibilities include maintaining and/or exceeding excellent client customer satisfaction and site performance.
Responsibilities:
Manages and provides direct support to assigned site leadership throughout the their span of control.
Act as a trusted partner, building strong relationships with business leaders through timely, relevant and tailored communication.
Provides timely customer support in a cost-effective manner.
Ensures service level agreements are met and/or exceeded, equipment, and performance goals are maintained and that cost-effective technology is used to maximize production. Ensures fixed assets are preserved. Initiates recommendations to the client in order to maximize performance.
Develops, monitors, and reports on operating costs within functional area. Alerts manager of cost and labor over run. Makes recommendation and implements solutions to problems related to same.
Ensures services are being met and/or exceeded according to Service level agreements (SLA)
Ensures the Operation team is following company policy and procedures.
Manages budget and controls expenses effectively.
Hires, trains, develops and appraises staff effectively. Takes corrective action as deemed necessary on a timely basis and in accordance with company policy.
Keeps up-to-date on information and technology affecting functional areas to increase innovation and ensure compliance.
SKILL SETS:
This position requires an individual with a minimum of 5 years leadership experience along with a proven track record of managing multiple locations for the following service lines; mail, shipping/receiving, and other related office services, have the ability to identify and resolve potential problems, strong leadership, customer relationship skills, project management, excellent computer skills, along with other duties as assigned.
Manage delivery of operations of the Office Services Department across multiple locations/states. The Office Services team is responsible for providing general office services to associates in multiple locations.
4-year college degree is preferred; or equivalent experience in related field.
Requires proven track record of operations leadership and integrity by possessing 5-7 years of related experience in Production, Office services, Facilities Management; extensive management experience.
Possesses experience in a team environment by maintaining positive, productive relationships with co-workers, peers, management, and clients.
Exceptional operational expertise including quality and six sigma process improvement and problem-solving skills.
Exceptional leadership expertise and demonstrated track record of creating employee engagement, hiring, retaining and developing staff.
Demonstrated ability to balance tactical business needs with strategic directions.
Ability to build strong internal and external business and customer relationships.
Ability to solve complex and unique problems that have a significant impact on the business.
Strong interpersonal and communication skills.
Excellent analytic, verbal and written communication skills.
Working knowledge of Microsoft Office Suite with proficiency in Excel and PowerPoint.
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