Lead Store Associate

**Lead Store Associate**

at Curaleaf State College, PA Curaleaf Holdings, Inc. (CSE: CURA) (OTCQX: CURLF) ("Curaleaf") is a leading international provider of consumer products in cannabis, with a mission to improve lives by providing clarity around cannabis and confidence around consumption. As a high-growth cannabis company known for quality, expertise, and reliability, the company and its brands, including Curaleaf and Select provide industry-leading service, product selection, and accessibility across the medical and adult-use markets. In the United States, Curaleaf currently operates in 23 states with 123 dispensaries, 25 cultivation sites, and over 30 processing sites, and employs over 5,000 team members. Curaleaf International is the leading vertically integrated cannabis company in Europe with a unique supply and distribution network throughout the European market, bringing together pioneering science and research with cutting-edge cultivation, extraction, and production.

Our corporate social responsibility is ***Rooted In Good*** Diversity, Equity, Inclusion + Social Equity + Sustainability We believe in taking corporate and social responsibility very seriously, from our educational outreach to national partnerships, state-wide initiatives and local causes. Giving back to the communities where we operate is important to us, and helps to change old attitudes by showing the positive impact of cannabis in creating jobs, changing lives, and helping local communities.

*We educate. We advocate. We give.*

**Summary** The Lead Dispensary Associate is responsible for assisting the Dispensary Management team in all operational aspects of running the dispensary and ensuring each patient receives outstanding service by providing a positive and friendly environment. Assist Patients and Customers with their personal needs, maintain solid product knowledge, and always provide the highest level of customer service.

**Essential Duties and Responsibilities** include the following. Other duties may be assigned.

* Assist the Dispensary Manager and the Dispensary Assistant manager in all activities related to inventory management.

* Assist the Dispensary Manager and the Dispensary Assistant manager in all activities and responsibilities related to Standard operating procedure compliance and training.

* Assist the Dispensary Manager and the Dispensary Assistant manager in all activities related to opening and closing the dispensary.

* Provide exceptional customer service in accordance with established standards.

* Develop and maintain rapport with our Patients, vendors, service providers and staff.

* Ensure Patients concerns and/or questions are solved and answered promptly and efficiently, and communicate Patient requests and/or problems to Manager when needed.

* Recommend, select and help locate the proper medicine for Patients depending on their individual needs and Physician Certification.

* Communicate the effects of different types of cannabis to Patients clearly and effectively.

* Ring up sales on Point of Sale System and process cash transactions.

* Ensure strict controls to protect organization assets at the direction of management.

* Set up and break down display cases daily. Assist in display maintenance and housekeeping.

* Assist in processing and replenishing merchandise and monitoring floor stock, and participate in inventory counts.

* Facilitate the new membership and Patient renewal processes.

* Perform data entry and manage the Patient database.

* Dispensing medical cannabis in Medical Marijuana Use Registry.

* Answer phone calls and forward to the appropriate staff member.

* Book appointments for Patients for services they request.

* Maintain a current stock of Educational materials, new patient folders etc.

* Frequently maintain dispensarys cleanliness, i.e. dusting, glass cleaning, vacuuming, sweeping and sanitization.

* Maintain a positive work environment conducive to trust and respect.

* Maintain strictest confidentiality in compliance with HIPAA guidelines.

* Perform other related work as required.

**Competencies**

To perform the job successfully, an individual should demonstrate the following competencies:

Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Teamwork - Supports everyone's efforts to succeed.

Visionary Leadership - Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.

Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.

Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.

Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.

Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.

Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.

Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.

Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excel