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Citrix Tiger team lead
4 months ago
1.Job title Client IS LOOKING FOR CITRIX TIGER TEAM LEAD (RAMP UP SO ) 2.Job summary Provide access to Citizens ticket management tool and shadow capability to users virtual desktops Provide knowledge transfer on Citizens processes and procedures as they apply to end user support Provide level 1 (help desk) and 1.5 (deskside) support to end users, consisting of: Including following/completing scripted troubleshooting activity, as provided by 3rd Party Operational Team Escalate issues for Citrix DaaS on Azure users that cannot be resolved at level 1 and 1.5 and do not have 3.Experience 7to10Yrs 4.Required Skills ,VDI - Citrix Cloud,VDI - Citrix VAD 5.Nice to have skills 6.Technology -Not Applicable 7.Shift Day 9AM TO 7PM EST 8.Roles & Responsibilities Provide access to Citizens ticket management tool and shadow capability to users virtual desktops Provide knowledge transfer on Citizens processes and procedures as they apply to end user support Provide level 1 (help desk) and 1.5 (deskside) support to end users, consisting of: Including following/completing scripted troubleshooting activity, as provided by 3rd Party Operational Team Escalate issues for Citrix DaaS on Azure users that cannot be resolved at level 1 and 1.5 and do not have a KB article Provide level 1.5+ Advanced Remote Resolution (ARR) to Citrix DaaS on Azure users, consisting of: Provide all end user communication of problem ticket status and resolution Problem identification, determination and resolution for virtual desktop centric issues and problems Citizens owned end point issues with Citrix connectivity, resource launching, Citrix Workspace issues and pass thru services (e.g., audio, drives, USB) Escalate unresolved items, as required Update status of the call through completion in Citizens ticketing service Provide support for $No Visa Sponsership$'s BYOD devices for troubleshooting connectivity and Citrix Workspace issues to the Citrix DaaS on Azure environment but will not support the underlying device, operating system or applications 9.Job Location Primary: USRIPRVC01 Providence - RI USA, CLT Alternate: , 10.Job Type 60CW00 Business Associate 11.Demand Requires Travel? N 12.Certification(s) Required NA
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
