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Service Manager
2 months ago
Job Description
I-State Truck Center is looking for our next dynamic leader at our Marshfield Wisconsin location. We are seeking a
Service Manager
to run our Heavy-Duty Truck Service Shop. If you are looking for an amazing career with a growing company and have the leadership skills we are looking for then apply here
The Service Manager is a key member of our truck management team and fulfills a critical role in our operations. This position is responsible for overall accountability for managing a Service department, developing our service business, ensuring satisfied customers, and promoting our products and truck services.
Service Manager Job Duties:
Take all necessary steps to assure customer satisfaction
Recruit, hire, lead, motivate and maintain the highest quality staff
Take an active role in company sales
Monitor Service Department performance with key metrics, including revenue, profitability, and efficiency
Assure compliance with safety goals
Accurately quote services
Manage truck work order system and service invoicing
Communicate policies, procedures, and branch goals to employees
Uphold our promise to our customers
Service Manager Skills:
Excellent interpersonal, leadership, and communication skills
Knowledgeable in Fixed Operations procedures
Good understanding of mechanical components and associated repair
Clear understanding of customer service, sales, and marketing
Knowledge of profit and loss statements and how to use them to manage a business unit
A self-starter who can observe the strengths present in a location and use those strengths to develop a positive business plan
Experience with 5S Lean principles
Previous experience as a service manager in the trucking industry
Service Manager Requirements:
Excellent communication skills
Ability to manage employees and processes
Truck shop service management a plus
High School Diploma or G.E.D.
Must be physically able to lift and work with no restrictions
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