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Client Service Specialist
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Job Type Full-timeDescriptionChristopher Community, Inc. (CCINC) seeks a full-time Client Service Specialist to join its growing organization. CCINC is a not-for-profit development and management company that assist low- and moderate-income families and seniors to secure suitable housing across Upstate New York. Christopher Community currently manages over 3,300 units of housing in more than 100 buildings, and administers the Rental Assistance Program in Onondaga County, which provides assistance to over 1,200 households. The physical work location for this position will be in our corporate office in Syracuse, NY.We offer competitive salary and generous benefits. Please see below for additional information:Benefit Summary Full-Time Position35-Hour Workweek (Flexible Schedule)21 Paid Time Off (PTO) - Vacation & Personal Days13 Paid Holidays w/ 2 floating daysUp to 6% Employer Match to 403(b) Retirement PlanEmployer Contribution to Health, Dental, Vision and Life Insurance PremiumsHiring Hourly Rate: $20.75 to $22 per hour or equivalent to $37,765 to $40,040 yearly compensation.Additional opportunities for performance related bonuses available throughout each fiscal year. RequirementsThis position is a forward facing position located at the front desk. Candidates should possess strong communication skills, attention to detail and be organized. And most importantly be friendly and personable. Below are some duties for the position.Assist in receiving tenants and visitors during office hours.Answer, screen and transfer inbound phone calls.Greet clients, visitors, and guests.General clerical duties including photocopying, fax, mailing, ordering & stocking office supplies.Answer general inquiries about Christopher Community's programs and services.Maintain and retrieve documents from electronic and hard copy filing system.Manage inquiries submitted via company email address.Resolve administrative problems and inquiries.Prepare written responses to routine enquiries.Prepare and modify documents including correspondence, reports, drafts, memos and e-mails.Help Assist Rental Assistance ProgramOther duties may be assigned by CFO, CEO or direct supervisor.Education & ExperienceHigh School Diploma or equivalent; and two to five years related experience and/or training or equivalent combination of education and experience.Language SkillsAbility to read, and comprehend simple instructions, short correspondence, and memos. Ability to write out routine reports, and correspondence. Ability to effectively present information in one-on-one, and small group situations to tenants, vendors, and other employees of the organization.Mathematical SkillsAbility to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio, and percent, and to draw and interpret bar graphs.Christopher Community is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law .
