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Customer Service Representative
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Customer Service Representative
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Charlotte, North Carolina, United States Tarheel Linen Service , Inc. Full timeCustomer Service Representative OpportunityWe are seeking a highly motivated and dependable individual to join our team as a Customer Service Representative. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may...
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Customer Service Representative
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Charlotte, North Carolina, United States Tarheel Linen Service, Inc. Full timeJob OpportunityWe are seeking a highly motivated and dependable individual to join our team as a Customer Service Representative.Responsibilities:Provide exceptional customer service via telephone and in-person interactionsPerform basic accounting and data entry tasksManage accounts receivable and maintain accurate recordsRequirements:High school diploma or...
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Customer Service Representative
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Charlotte, North Carolina, United States Tarheel Linen Service, Inc. Full timeJob DescriptionAre you a highly motivated and dependable individual looking for a stable company where you can make a difference? Tarheel Linen Service, Inc. is a growing, successful regional family-owned and professionally managed company that has been servicing customers since 1934.We are seeking an inside Customer Service Representative to join our team....
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Cashier - Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Charlotte, North Carolina, United States Strategic Staffing Solutions Full timeJob Title: Customer Service RepresentativeJob Summary: We are seeking a highly skilled Customer Service Representative to join our team at Strategic Staffing Solutions. As a Customer Service Representative, you will be responsible for providing exceptional customer service via phone and email, resolving customer issues in a timely and professional manner,...
Customer Service Representative
2 months ago
Monday through Friday Hybrid Eligible: 3 days work in Uptown Charlotte office, 2 days remote $19.25 per hour ($40,000 annualized) Business to Business Customer Service Respond professionally to inbound phone calls, inbound emails, and online chatbot requests from existing and future customers of The Business Journals with accurate and timely service. Respond to inbound customer service inquiries and resolve their service/sales needs. Complete administrative duties associated with service experience in a timely, accurate and professional manner. Multitask; handle inquiries through multiple channels simultaneously (i.e. phone, chatbot, email). Achieve minimum performance metrics - calls per hour, chatbot exchanges per day, emails per day, as well as length of interaction, accuracy, user satisfaction, and other KPIs. Work collaboratively and cooperatively with other members of the team. Utilize call disposition codes 100% of the time. Self-manage wrap-up and extended wrap-up times, staying below the acceptable maximums. Utilize MPP ticketing system (for advanced support and escalations) in a professional and appropriate manner. Stay up to date on the bizjournals.com website, subscription attributes, new product enhancements, and process changes. Minimum Requirements High school diploma and minimum two (2) years customer service experience (B2B preferred). Clear speaking voice and enunciation. Upbeat, customer-centric approach. Proficient computer skills including the use of Microsoft Word and Outlook. The well-being of our employees is paramount. For that reason, ACBJ offers a variety of rich and competitive benefits including bundled health, dental and vision plans designed to meet our employees' needs. We also provide programs to support mental health and wellness and a generous time-off policy in support of taking the time needed to recharge. Here are just a few of our programs: Paid Parental Leave 401K Plan with Employer Match Flexible Spending Accounts Employee Assistance Program Multiple Employee Dependent Scholarship Programs Commuter Flexible Spending Lifestyle Programs (Including incentives for healthy habits) Medical Infertility Services Corporate discount programs Employee Recognition/Service Awards And so much more (Benefits coverage indicated above may be based on employee participation in benefit programs and eligibility) This Company is an Equal Opportunity Employer. The Company considers applicants for all positions without regard to race, color, religion, national origin, gender, age, marital status, disability, veteran status, sexual orientation, genetic information or any other characteristic protected by applicable city, state or federal law. Appropriate CDC guidelines are being followed for the protection of our employees and customers. COMPENSATION: $19.25/hour ($40,000 annualized) #J-18808-Ljbffr
