Print Shop Manager
2 weeks ago
**Print Shop Manager**
* Herndon, VA
* Full-Time
* Shops
* Print Shop Manager
**ABC Imaging is a global printing, media, and technology company. Since its inception in 1983, ABC Imaging has grown to operate 33 regional production hubs across the US, Europe, the Middle East, and Asia, employing over 500 people. ABC Imaging occupies a unique market niche, providing turnkey imaging solutions steeped in technology to a wide range of vertical markets. With expertise ranging from its core grand format, offset, and reprographic printing services, to barricades, video production services, custom fabrication, managed print services, and more, ABC Imaging is a one-stop shop for print management and visual media.**
**POSITION SUMMARY:**
*****Full Service Retail Store Copy and Print Shop Experience Required**
Under the general direction of the District Manager, the incumbent will manage all aspects of daily operations and activities within the regional shop.
**ESSENTIAL DUTIES & RESPONSIBILITIES**:
1. Manages various departments within the shop to ensure all jobs are produced and delivered in an efficient and cost-effective manner.
2. Identifies current and future customer requirements by establishing rapport with potential and actual customers.
3. Monitors jobs in production and communicates with production and graphics specialists regarding special jobs, proofs, and shipping info
4. Contacts clients for clarification regarding specifications and/or questions of job submitted
5. Executes business objectives, strategies, and tactics for the shops production units as outlined in ABC Imagings standard operating procedures and operations plan.
6. Develops and implements training programs for all shop team members to improve unit operations and the customer experience.
7. Oversees shop employee scheduling to ensure adequate staffing levels are consistently met.
8. Maintains employee turnover within acceptable limits, ensures that performance appraisals and merit increases (if applicable) are given as scheduled.
9. Oversees maintenance of interior and exterior appearance of the shop.
10. Ensures that all shop production equipment is being properly maintained and upgraded. Recommends new acquisitions that will increases productivity.
11. Other duties as assigned.
**EDUCATION, EXPERIENCE & SKILLS REQUIRED**:
1. Bachelors degree or equivalent experience
2. 5+ years relevant experience
3. Superior customer service ability and experience in partnering with customers both in person and over the phone
4. Strong leadership skills
5. Ability to work in a fast-paced environment without losing focus
6. Ability to communicate effectively with employees when delegating work and explaining procedures and processes
7. Ability to speak knowledgeably about shop capability and company to potential and existing clients
8. Highly developed organizational ability
ABC Imaging and its affiliated parties do not discriminate. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.
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