Store Customer Service Specialist

1 week ago Be among the first 25 applicants Job Description This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin?Williams products, and recommend the right solutions. Specialists are expected to promptly resolve any customer concerns, ensure maximum client satisfaction, stay up?to?date with product features, and maintain the high quality and visual standards of the products and store. They are also tasked with achieving excellent customer service while consistently meeting the stores sales goals. Job duties may include contact with customers, including minors, and access to cash, payment methods, electronic equipment, personal information, store merchandise, and other items of value. The Company requires a review of criminal history to protect the business, its customers, staff, and the general public. The selected individual will work at Store #707460, located at 4229 Midway Rd, Carrollton, TX 75007. Responsibilities Ensure high levels of customer satisfaction through excellent sales service. Assist customers in person and over the phone by determining needs and presenting appropriate products and services. Build productive trust relationships with wholesale and retail customers. Process sales transactions accurately and consistently with policies and procedures. Follow and achieve sales goals on a monthly, quarterly, and yearly basis. Maintain precise work order files and formulas. Pull appropriate products from the sales floor or warehouse. Tint and mix products, as needed, to customer specifications. Stock shelves and set up displays. Clean store equipment. Load/unload delivery trucks. Assist in making deliveries, as needed. Maintain in?stock and presentable condition of assigned areas. Remain knowledgeable on products offered and discuss available options. Comply with inventory control procedures. Suggest ways to improve sales. Minimum Requirements Must be at least eighteen (18) years of age. Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future. Must have a valid, unrestricted Drivers License. Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion. Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation. Preferred Qualifications Have at least a High School diploma or GED. Have at least one (1) year experience working in a delivery, retail, or customer service position. Have previous work experience selling paint and paint?related products. Have previous work experience operating tinting and mixing equipment. Ability to read, write, comprehend, and communicate in more than one language. Ability to read, write, comprehend, and communicate in Spanish. Recruitment Process Step 1 Online Application: Find the role that interests you on our Careers page and create your profile (15 minutes). Step 2 Digital Interview: Qualified candidates will be invited to complete a digital video interview via HireVue within 7 days. Step 3 In?Store Interview: Review of the interview leads to an in?store meeting with our recruitment team and potential team members. About Us At Sherwin?Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. We invest in life, career, and connection to support our people. Benefits We offer a wide range of world?class benefits, including retirement, health care, and total well?being. Detailed information can be found at myswbenefits.com. Equal Employment Opportunity Sherwin?Williams is an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or contract. Senior Level Entry level Employment Type Full?time Job Function Sales and Customer Service Industries Chemical Manufacturing and Manufacturing #J-18808-Ljbffr