Service Coordinator for Construction/Maintenance
4 weeks ago
Job Description
Job Description
About this role:
This position is responsible for the management of an assigned client portfolio.
Responsibilities include the scheduling and coordination of work orders for clients, consistent communication with clients and employees throughout the workday as to job completion and progress, management of project and entertainment budgets, providing leadership to Facility Service Technicians and Plumbers, preparing of client invoices upon the completion of all work orders and projects, preparing contracts for subcontractors, and adding support to Construction and Project Managers.
In this role, you will:
Review communication to ensure adherence to Service Level Agreements set by customers, contractors, and corporate standards across all client accounts
Take incoming calls & email requests from clients and schedule according to SLA’s
Acquire an understanding of the capabilities of service technicians
Understand the different billing procedures for each individual client
Track the location of technicians, job statuses, and project needs
Get daily status reports from employees on the progress of jobs
Daily communication to clients on job progress
Scheduling of subcontractors as needed
Submittal of invoices to client within SLA timelines
Identify the staffing needs necessary for the team
Ordering materials necessary for completing tasks
Collaborate with field technicians daily to update job statuses and reschedule tasks as necessary
Establish priorities for emergency dispatching
Maintain client/work order data in software system; including timely and accurate updates with internal notes.
Ability to analyze situations promptly and to determine proper course of action
Accomplish all work in accordance with predetermined deadline
Issuance of purchase order numbers
Submit and manage approved monthly client entertainment budgets
Manage project budgets on a daily basis
Participate in any other
relevant/appropriate
training programs as requested by the company
Establish and maintain effective working relations with all employees and clients
Ensure employees are informed of job schedule and scope of work prior to commencement
Maintain electronic filing system
As
required/requested,
be prepared to carry out other duties and responsibilities, and assist other company personnel
Actively pursue written goals on a monthly, quarterly, and yearly basis.
Actively pursue career relevant education
Work with Field Managers and Project Managers to prepare estimates for clients, per Company timelines
Requirements & Position Expectations:
Manage a designated volume of work orders on a monthly basis; which may vary based on Company requirements
Meet or exceed a specified revenue threshold per month; which may vary based on Company requirements
Perform all tasks with a sense of urgency to meet or exceed SLAs
Respond to clients within 30 minutes
Maintain approved monthly budget
Must be a quick learner.
Must remain “coachable” and have a strong desire to learn.
Strong Customer Service Orientation.
Maintain a positive and resilient outlook, even in the face of challenges.
Nurture a positive work environment, at all times.
Key Competencies:
Multi-tasking
Planning & Organizing
Teamwork
Excellent Communication Skills
Accountability
Detail Oriented
Flexible
Goal and Results Driven
Reliable
Professional Phone and Email Etiquette
Ability to obtain the necessary information via verbal and/or written direction.
Ability to work under stressful conditions and to successfully handle stressful situations effectively
Utilization of fundamental management concepts and principles, encompassing delegation and motivation
Qualifications:
Minimum
Associates degree or equivalent in related field
Proficient in Microsoft 365 products (Office, Word, Excel, Outlook, Power Point)
Knowledge of office administrative procedures
Basic accounting knowledge
Knowledge of construction trades
Ability to operate standard office equipment, systems, and software.
Stable work history
Company Description Go-Staff, Inc. is a family owned and operated full-service staffing company serving all of Southern California. We excel at placing job seekers in positions that are right for them, and we help employers in a wide variety of fields find talented employees that meet their needs.
We have a remarkably high success rate in placing the right person in the right job. What’s our secret? We go out of our way to make personal connections to find the right staff right now.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Company Description
Go-Staff, Inc. is a family owned and operated full-service staffing company serving all of Southern California. We excel at placing job seekers in positions that are right for them, and we help employers in a wide variety of fields find talented employees that meet their needs.\r\rWe have a remarkably high success rate in placing the right person in the right job. What’s our secret? We go out of our way to make personal connections to find the right staff right now.\r\rWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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