IT Program Manager

At B&A, we foster and embrace a distinct set of values that we live by and instill in all aspects of our organization: dedication, commitment, partnership, trust, and recognition. We have incorporated these values into successful delivery for our customers since 1988. B&A believes in ensuring its employees feel deeply connected to B&A, recognizing successes and hard work, and providing continuous opportunities to learn and grow. Our people are entrepreneurial thinkers that combine mindset, vision, and experience to drive value – not only to us as an organization, but to the clients we support. We promote a collaborative culture with our clients, and with each other, as one team working towards a common vision. We’d love for you to join our team Job Summary B&A is looking for a Program Manager to join a contract with a federal government client in support of an important mission. In this role, you will be responsible for leading and managing multiple projects within our organization. The ideal candidate will have a strong background in project management, excellent leadership skills, and a deep understanding of IT infrastructure and technologies. The Program Manager will work closely with cross-functional teams to ensure the successful delivery of projects on time, within budget, and in alignment with organizational goals. Responsibilities The Program Manager shall plan, coordinate, implement and finalize significant, complex projects and/or multiple smaller initiatives according to the specifications and deadlines, all while keeping the project within budget and on schedule. The Government will define the program’s objectives, approve schedules, and oversee quality control throughout the entire process. All parties shall identify, assess, and minimize project risks until successful task completion. The Program Manager will work with and manage the activities of various involved parties to include both internal and external stakeholders. The Program Manager shall plan and support major milestones throughout the engineering life cycle and assist in developing schedules and deliverable requirements. This position requires that the Program Manager be able to review all project documentation and guide others efficiently by assisting others as needed with specific IT projects and planning. The planning and coordination for this effort will be extensive, covering an active workload of over 20+ enterprise level projects. The Program Manager shall manage and administer all efforts undertaken in this Task Order to include, but not limited to: ensuring all work activities are performed in a timely and cost effective manner while maintaining the highest quality of performance; manage and oversee all personnel and resources utilized in the performance of this Task Order; identify and maintain a management structure and organization with overall project control and authority for the performance of work under this Task Order. The Program Manager shall plan, staff, interview, select, evaluate, train, monitor, and direct staff. Shall manage and oversee staff ticket closure rates, performance related Service Level Agreements (SLA) when they are developed, compiling reports on performance metrics to monitor or increase staff performance, and ensure SLAs are met and exceeded. The Program Manager shall be responsible for creating, producing, and maintaining ticketing system reports and metrics reports. The Program Manager shall be responsible for monitoring the ticketing system to identify any trends or inconsistencies and providing detailed reports to management. Responsible for providing direction, guidance, and support to staff. Responsible for encouraging, rewarding, and motivating staff upon their recognizing and documenting process improvements. Responsible for building and maintaining strong relationships with staff, customers, and end-users. The Program Manager shall be responsible for providing reports on a scheduled basis as well as an ad-hoc basis. The Program Manager shall be responsible for delivering services and maintaining new Service Level Agreements. The Program Manager shall continuously look for process improvements, document and maintain standard operating procedures and workflow procedures. The Program Manager shall develop project plans that reflect a holistic approach to the standardization process and identify resource loading and achievable timelines, which may include making changes to multiple plans in parallel to avoid any system and network down time or degradation in performance. Education and Experience

A bachelors’ degree in Computer Science or related field. 10+ years of relevant experience providing project management support for enterprise level IT projects is required Required Skills Project Management Professional (PMP) certification required. ITIL, Certified Scrum Master (CSM), Atlassian (JIRA) certification, or SAFe (Scaled Agile Framework) certifications preferred. Strategic thinking and problem-solving abilities, with a focus on delivering business value and achieving organizational goals. Experience in managing project budgets, resources, and schedules to ensure project profitability and client satisfaction. Desired Skills

Master’s degree in business administration, Project Management, or related field. PMP certification or equivalent project management certification. Knowledge of IT infrastructure, software development lifecycle, and emerging technologies. Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously. Strong attention to detail and commitment to quality, with a passion for excellence and continuous improvement. Security Clearance

Must have an active Top-Secret Clearance. More About B&A:

Notable Clients B&A has grown to be a company that is trusted by our clients for exceptional service, innovative solutions, and inspired employees. Our service extends through federal, state, and local Government, the private sector, and higher education. Some of our notable clients include Department of Homeland Security, U.S. Customs and Border Protection, U.S. Senate, U.S. Courts, U.S. Census Bureau, U.S. Navy, and more. Diversity, Equity, and Inclusion B&A affirms its long-standing commitment to maintain a diverse workforce reflective of the communities in which it operates, strives to maintain a business culture that recognizes the contributions and interests of diverse cultural and social groups, and seeks to maximize employee efforts by understanding individual differences and perspectives. Benefits and Programs B&A is proud to offer full time employees a 100% premium paid medical plan option, which includes coverage for medical, prescription, dental, vision, life insurance, AD&D, disability, Teladoc, and accident insurance. In addition to these benefits, B&A employees enjoy paid time off, tuition assistance, B&A sponsored trainings and certifications, commuter transit benefits (SmartBenefits) for DC Metro full-time employees and a free subscription to a virtual exercise platform (NEOU). B&A has launched several programs to focus on employee engagement, wellness, and assistance. These include: The B&A Cares program: on-staff registered counselor, 30/60/90-day wellness check ins, personal development, financial management, and stress management seminars, wellness challenges, and more Job shadowing and cross training opportunities Lifeworks Employee Assistance Program (EAP): engagement through guided wellness and peer recognition. Access to various support resources to include counseling, legal guidance, financial planning, and more Monthly virtual events B&A Annual Wellness Challenge: #StepWithB&A, #WalkDuringLunchWithB&A, #VolunteeringWithB&A, and #ExerciseDuringLunchWithB&A, and more At B&A, we place significant importance on improving the communities and lives of citizens across the nation through our involvement, technology expertise, and employees. B&A puts an emphasis on charitable efforts in the Northern Virginia area, including Capital Area Food Bank pantry drives, book donations, Hope for Henry Foundation events, and many more. In recognition of all these efforts, B&A has been named a Companies as Responsive Employers (CARE) award recipient by Northern Virginia Family Services and nominated by the Northern Virginia Chamber of Commerce for Outstanding Corporate Citizenship Award.

EEO B&A provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. B&A complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy covers conduct occurring at B&A’s offices, and other workplaces (including client sites) and all other locations where B&A is providing services, and to all work-related activities. As a federal government contractor and based on Executive Orders and applicable laws and regulations, B&A develops and maintains annual written Affirmative Action Plans and endeavors to hire and advance qualified minorities, females, individuals with disabilities, and protected veterans. B&A participates in e-Verify. We provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s I-9 Form to confirm work authorization.

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