Patient Services Coord. III

3 weeks ago

Boston, United States Mass General Brigham Full time

Description:

GENERAL SUMMARY/ OVERVIEW STATEMENT:

Under the supervision of the Senior Administrative Manager, provides a broad level of administrative support to a physician, medical practice or clinic for patient care and administrative activities. Works independently to execute job responsibilities and tasks. Works with the physician, staff members and management to ensure a quality-based, customer-oriented flow of work. Performs a wide range of administrative tasks including surgical scheduling, prior authorizations, medical office coding and billing as well as coordinating patient services such as appointments, testing, and referrals.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

PATIENT CARE RESPONSIBILITIES

Schedules patient office appointments

Obtains, provides and maintains medical records in support of patient visits, surgeries, billing and other needs.

Prepares for patient visits by placing appointment and surgery reminder calls, organizing patient files and printing forms and ensuring physician and office is prepared to provide for patient visit or surgery.

Completes procedures to check-out patients as they exit exam rooms, including scheduling appointments and testing

Provides and coordinates office support. This includes operating room schedules, maintaining files, correspondence with physicians, patients and other offices or agencies

ADMINISTRATIVE RESPONSIBILITIES

Maintains physicians office to include calendar management, travel, office reception, mail processing, correspondence and reports and related responsibilities of an administrative nature.

Ensures timely renewal and maintains files of physicians medical license(s), DEA certificate, professional liability insurance, etc.

Organizes materials and information for processing of invoices and reimbursements

Cross covers other staff members, e.g. breaks, lunches, vacations, during variations in work flow as needed.

Participates in periodic staff meetings or other departmental meetings.

Perform/participate in special projects as may arise from time-to-time.

SURGICAL SCHEDULING

Arranges patient surgeries by scheduling pre-surgery appointments and testing; reschedules as needed.

Obtains all required authorizations and referrals in advance of surgery. Provides information to Admitting in a timely manner.

Utilizes Epic to schedule surgeries electronically.

Provides patients with pre-surgical instructions in a timely manner.

Work effectively and efficiently with insurance companies to obtain pre-authorization for any and all surgical procedures.

Schedule post-operative appointments and testing.MGB

Qualifications:

QUALIFICATIONS:

High School Diploma required. Associate or bachelors Degree preferred. Equivalent and additional administrative experience may be considered in place of education.

Minimum of 3 to 5 years of administrative experience. Experience in a healthcare setting helpful.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:

Exceptional computer skills (including Word, Excel, Outlook, etc.) required.

Knowledge of Epic preferred but not required

Exceptional organizational skills and the flexibility to handle multiple tasks and deadline pressures.

Ability to work independently or in a team environment.

Excellent interpersonal and customer service skills; ability to solve problems.

EEO Statement

Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Primary Location MA-Boston-MGH 15 Parkman

Work Locations MGH 15 Parkman 15 Parkman Avenue Boston 02114

Customer Service

Job Customer Service

Organization Massachusetts General Hospital(MGH)

Schedule Full-time

Standard Hours 40

Shift Day Job

Employee Regular

Job Posting Oct 11, 2024

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