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Consultant, Verification
2 months ago
Business Segment: Business & Commercial Banking
Location: ZA, GP, Johannesburg, Simmonds Street 3
Ensure all verification requests are actioned within turnaround times in order for the application to be sent to the next stage in the production line.
Perform income, employment and identity verification accurately and within turnaround times in order to limit risk and fraud.
Analyse balance sheets with regards to customer’s affordability.
Contact customers with regards to outstanding information to ensure accounts are approved.
Identify discrepancies on the application documents as well as the supporting documents e.g. but not limited to payslips, ID.
Accurately perform credit and fraud checks in order to limit the risk of fraudulent or inaccurate application processing.
Perform KYC verification within turnaround time.
Ensure all application data is accurately verified in terms of laid down procedures and a full audit of the applications is completed to ensure internal fraud is prohibited.
Ensure that the verifications calls are conducted in a manner which promotes the customer experience promoted by SBSA
Verify captured application against the physical documents.
Ensure compliance with all credit, fraud and compliance processes policies and procedures
Confirm clients’ employment and income.
Arrange property assessment appointments in order to ensure valuations are performed within turnaround times.
Allocate valuations to Assessors.
Amend/request property assessments.
Understand when to refer to credit and ensure timeous referral to Credit if credit criteria are not met on an application.
Qualifications
Matric
Thorough knowledge of a full range of products
Thorough knowledge of the Code of Banking Practice
Understanding of the Branch Practice
A very good understanding of banking principles, procedures, processes, service and products.
Detailed understanding and interpretation of application documents.
Detailed understanding of credit policies and procedures.
Sound understanding of MIS
Knowledge of the Financial Advisory and Intermediary Services Act and other legislative acts
Qualifications and experience as determined by the “Fit and Proper Requirements” of the Financial Advisory and Intermediary Services Act.
Additional Information
Good communication skills with colleagues and management resulting in good customer service.
Will be required to interact and obtain information from other areas such as IT, Compliance, Internal Audit, SBSA Sales and Marketing, SBSA Customer Value Management, SBSA Operations, Credit and Decision Support.
Will be required to interact with the Communications department in order to follow up on missing documents.
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