Retail Customer Service Associate

4 months ago

Fort Collins, United States FedEx Office Full time

POSITION SUMMARY:
The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.

GENERAL DUTIES AND RESPONSIBILITIES:

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

People

  • Follows instructions of supervisors and assists other team members in performing store functions
  • Assists in the training of store team members
Service
  • Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need
  • Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
  • Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
  • Ensures all customer problems are resolved quickly and to the satisfaction of the customer
  • Takes complex customer orders using order systems and provides accurate pricing information
  • Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
  • Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
  • Maintains a safe, clean and orderly retail Store
Profit
  • Ensures confidentiality of customer data and careful handling of documents, media, and packages
  • Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change
  • Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability
  • Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage
  • Takes preemptive action to prevent errors and waste
  • Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
  • Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures
Self-Management
  • Performs multiple tasks at the same time
  • Looks for opportunities to improve knowledge and skills within the retail Store
  • Able to operate with minimal supervision
  • Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook
  • All other duties as needed or required
MINIMUM QUALIFICATIONS AND REQUIREMENTS:
  • High school diploma or equivalent education
  • 6+ months of specialized experience
  • Excellent verbal and written communication skills
ESSENTIAL FUNCTIONS:
  • Ability to stand during entire shift, excluding meal and rest periods
  • Ability to move and lift 55 pounds
  • Ability, on a consistent basis, to bend/twist at the waist and knees
  • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
  • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
  • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
  • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
  • Ability, on a consistent basis, to work with minimal supervision
  • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
Preferred Qualifications:

Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the salary information represents the job level minimum and the job level maximum. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay: $15.50 - $17.25/hr

Additional Details:
Posting Date: 07-30-24
FedEx Office postings will be posted either 90 calendar days or until all position(s) on that posting are filled or closed, whichever comes first.

Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.
  • Suggests areas for improvement in internal processes along with possible solutions.
  • Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
  • Applies Quality concepts presented at training during daily activities.
  • Supports FedEx Office Quality initiatives.

FedEx Office is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America's Military Veterans and individuals with disabilities are strongly encouraged to apply.

FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com.

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law.

For more information, click here.

  • Retail Customer Service Associate

    1 month ago

    Fort Collins, United States FedEx Full time

    FedEx - JobID: PDX_FEC_53CF7CA7-57D6-4605-A213-B5428F04A0C0_240378 [Retail Associate / Team Member] As a Retail Customer Service Associate at FedEx, you'll: Follow instructions of supervisors and assist other team members in performing store functions; Assist in the training of store team members; Demonstrate consultative behaviors in a retail environment to...

  • Retail Customer Service Associate

    3 weeks ago

    Fort Worth, United States FedEx Full time

    FedEx - JobID: PDX_FEC_9D298A68-7C07-4265-AEC4-A6F04E4C6D28_241626 [Retail Associate / Team Member] As a Retail Customer Service Associate at FedEx, you'll: Follow instructions of supervisors and assist other team members in performing store functions; Assist in the training of store team members; Demonstrate consultative behaviors in a retail environment to...

  • Retail Associate

    6 months ago

    Fort Collins, United States The Cannabist Full time

    Reports to: Manager, Retail Operations; Supervisor, Retail Operations Position Overview The Retail Associates provide guidance and education to each patient with medical cannabis needs. Is responsible for providing customer care with empathy, compassion and professionalism. Living our vision, mission and values always, ensure customer receive the correct...

  • Retail Customer Service Associate

    1 month ago

    Fort Walton Beach, United States FedEx Full time

    FedEx - JobID: PDX_FEC_10D10B13-1D75-4778-8CE0-AC093983EFC3_240368 [Retail Associate / Team Member] As a Retail Customer Service Associate at FedEx, you'll: Follow instructions of supervisors and assist other team members in performing store functions; Assist in the training of store team members; Demonstrate consultative behaviors in a retail environment to...

  • Lead Retail Customer Service Associate

    2 months ago

    Fort Lauderdale, United States FedEx Full time

    FedEx - JobID: PDX_FEC_BFE3CCFB-CB12-4FB6-91D4-9D74EBFE128B_240443 [Retail Associate / Team Member] As a Retail Customer Service Associate at FedEx, you'll: Follow instructions of supervisors and assist other team members in performing store functions; Assist in the training of store team members; Demonstrate consultative behaviors in a retail environment to...

  • Retail Sales Associate

    2 months ago

    Fort Collins, United States Big 5 Full time

    Big 5 - 2211 S. College Ave. Ste. 100 - [Store Associate / Team Member] As a Retail Sales Associate at Big 5 you'll: Perform sales and service throughout the store; Ensure a productive shopping experience for all customers; Propose add-on sales to customers; Answer telephones; Provide product descriptions; Retrieve and stock merchandise from storage areas;...

  • Retail Sales Associate

    6 months ago

    Fort Mitchell, United States Amazing Lash Studio Full time

    Overview: Hiring immediately for a retail sales associate / customer service representative in the beauty industry. The Amazing Lash Studio brand is the industry leader for eyelash extension and eyebrow services with a mission to create lasting beauty and confidence through passion, dedication and excellence so our guests will look and feel AMAZING! Retail...

  • Retail Sales Associate

    6 months ago

    Fort Worth, United States Amazing Lash Studio Full time

    Overview: Hiring immediately for a retail sales associate / customer service representative in the beauty industry. The Amazing Lash Studio brand is the industry leader for eyelash extension and eyebrow services with a mission to create lasting beauty and confidence through passion, dedication and excellence so our guests will look and feel AMAZING! Retail...

  • Traveling Retail Merchandiser

    4 weeks ago

    Fort Collins, United States SAS Retail Services Full time

    Join our team of Travel Retail Merchandisers! In this role, we handle product movement at retail. We display it, we move it, we track it; making sure stores and their product suppliers have the best opportunities for optimal sales. When you join the SAS Retail Services’ team as a Traveling Reset Merchandiser, you’ll be making a difference by ensuring the...

  • Retail Merchandise Associate

    1 month ago

    Fort Collins, Colorado, United States HomeGoods Full time

    About the RoleWe are seeking a highly motivated and customer-focused Retail Merchandise Associate to join our team at HomeGoods. As a key member of our sales floor team, you will be responsible for delivering an exceptional customer experience, maintaining a clean and organized store environment, and adhering to all operational and merchandise standards.Key...

  • Traveling Retail Merchandiser CO

    2 weeks ago

    fort collins, United States SAS Retail Services Full time

    Join our team of Travel Retail Merchandisers! In this role, we handle product movement at retail. We display it, we move it, we track it; making sure stores and their product suppliers have the best opportunities for optimal sales. When you join the SAS Retail Services’ team as a Traveling Reset Merchandiser, you’ll be making a difference by ensuring the...

  • Seasonal Retail Sales Associate

    3 weeks ago

    Fort Collins, Colorado, United States Burlington Stores Full time

    Role SummaryWe are seeking a highly motivated Retail Sales Associate to join our team at Burlington Stores, Inc. As a Retail Sales Associate, you will be responsible for providing exceptional customer service, maintaining a neat and organized sales floor, and supporting the management team with day-to-day store operations.Key Responsibilities:Customer...

  • Retail Warehouse Associate

    7 days ago

    Fort Collins, United States Volt Workforce Solution Full time

    Job DescriptionJob DescriptionWe bring you tomorrow's opportunity, today  Volt is immediately hiring for a Warehouse Associate in Fort Collins, COPosition: Retail Warehouse AssociatePay: Starts at $17Schedule: 6 AM - 2:45 PM M-F We are looking for a Retail Warehouse Associate to assist customers, help pull customer orders, maintain inventory, and...

  • Retail Associates

    2 months ago

    Fort Collins, United States JobGet Staffing Full time

    Immediate Openings! We are currently accepting applications for part-time positions! We offer exciting career opportunities for bright, energetic and talented individuals in a stimulating, fast-paced and team-oriented culture. JobGet Staffing is a world worth exploring - where dedication and achievement are rewarded.Store hours are Monday through Saturday,...

  • Retail Associates

    2 months ago

    Fort Collins, United States JobGet Staffing Full time

    Immediate Openings! We are currently accepting applications for part-time positions! We offer exciting career opportunities for bright, energetic and talented individuals in a stimulating, fast-paced and team-oriented culture. JobGet Staffing is a world worth exploring - where dedication and achievement are rewarded.Store hours are Monday through Saturday,...

  • Retail Associate

    2 weeks ago

    Fort Lauderdale, Florida, United States Sam's Club Full time

    Job Summary:At Sam's Club, we're looking for a skilled Retail Associate - Customer Service Expert to join our team. This role is responsible for providing exceptional customer service, assisting members with their purchases, and maintaining a clean and organized store environment.Key Responsibilities:Provide exceptional customer service to members across the...

  • Customer Service Associate

    2 months ago

    Fort Lauderdale, United States Winn-Dixie Full time

    Winn-DixieWinn-Dixie Retail Stores - 3260 DAVIE BOULEVARD [Retail Associate / Team Member] As a Customer Service Associate at Winn-Dixie, you'll: Provide continuous attention to customer needs; Greet, assist and thank customers in a prompt, courteous and friendly manner; Stock front end products; Perform cashier associate; Perform pricing duties; Address...

  • Customer Service Associate

    2 months ago

    Fort Pierce, United States Winn-Dixie Full time

    Winn-DixieWinn-Dixie Retail Stores - 4870 N KINGS HWY [Retail Associate / Team Member] As a Customer Service Associate at Winn-Dixie, you'll: Provide continuous attention to customer needs; Greet, assist and thank customers in a prompt, courteous and friendly manner; Stock front end products; Perform cashier associate; Perform pricing duties; Address...

  • Customer Service Associate

    2 months ago

    Fort Myers, United States Winn-Dixie Full time

    Winn-DixieWinn-Dixie Retail Stores - 10580 COLONIAL BLVD STE 101 [Retail Associate / Team Member] As a Customer Service Associate at Winn-Dixie, you'll: Provide continuous attention to customer needs; Greet, assist and thank customers in a prompt, courteous and friendly manner; Stock front end products; Perform cashier associate; Perform pricing duties;...

  • Customer Service Representative

    1 month ago

    Fort Collins, Colorado, United States Safeway Full time

    Job Summary: As a Retail Sales and Store Support at Safeway, you will be the face of the Company, interacting with valued customers and helping them with their needs. You will also be responsible for maintaining a clean and organized store environment.Key Responsibilities:Provide excellent customer service and ensure a positive shopping experienceAssist...