Roving Retail Associate, Electronic Repair

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**Roving Retail Associate, Electronic Repair North Milwaukee**

* Travels to stores within the district to fill scheduling gaps as needed (LOAs, absences, high-traffic events, etc.)

* Travel to locations within the district as advised by DM and maintain schedule flexibility

* Within the store they are covering, they may be responsible for:

+ All repairs done in-house, including managing SLAs, bounce, and closing all active work orders

+ All back of house functions, including repairs, buybacks, RMAs, and inventory management (counts, parts ordering, etc.)

+ All front of house functions, including providing exceptional guest service, processing point of sale transactions, stocking, arranging, and pricing merchandise, and selling our whole home warranty to each guest

* Bring sales experience to consistently sell the Connected Home product and Serve, Solve, and Sell on every customer interaction

* Learn and apply the details of the Connected Home product, how to gain an understanding of the customer's technology, and how to offer and sell protection/tech support solutions to customers to meet their needs

* Perform in your role and achieve your goals by performing in sales, providing excellent service and technical/repair support, and creating satisfied customers, in accordance with Asurions Core Values

* Responsible for sharing best practices between stores to ensure consistent and efficient delivery of service and repairs

* Sharing feedback with Store Leader and/or District Manager regarding process opportunities within the store

* Travel daily to and from UBIF locations throughout a designated market

* Drive own vehicle safely and responsibly to and from UBIF locations in a variety of situations including heavy traffic and inclement weather

* Customer/Client Focus

* Initiative

* Teamwork Orientation

* Communication Proficiency

* Electronic Repair Proficiency (all devices)

* Technical Aptitude

* Troubleshooting

* Sales Experience Preferred

* This job operates in both a retail environment and involves traveling to and from stores within the district. This role routinely uses standard office equipment such as computers, phones, and printers/scanners. This role also requires the Roving Technician to operate professionally and effectively while traveling as a direct representation of the brand.

* The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

* While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee must frequently lift and/or move items that weigh more than 50 pounds.

* This is a full-time position. Days and hours of work are Sunday through Saturday, 7:00 a.m. to 9:00 p.m. Employees must be willing to travel a radius of up to 100 miles from store to store.

* Travel for this position should be expected up to 100% of the time.

* Must have a valid driver's license and satisfactory driving record with at least 1 year of driving experience

* Must be able to drive your own vehicle to and from UBIF locations up to 100 miles

* High school diploma or G.E.D.

* Willing to undergo and pass a background check including Criminal, Driving and Drug Test

* Previous retail or customer service experience

* Cell phone and device repair experience preferred

* Competitive pay and benefits including health, dental, and vision

* Retirement savings plan

* Paid time off

* Continuing education support

* Ongoing training to grow your skills

* Travels to stores within the district to fill scheduling gaps as needed (LOAs, absences, high-traffic events, etc.)

* Travel to locations within the district as advised by DM and maintain schedule flexibility

* Within the store they are covering, they may be responsible for:

+ All repairs done in-house, including managing SLAs, bounce, and closing all active work orders

+ All back of house functions, including repairs, buybacks, RMAs, and inventory management (counts, parts ordering, etc.)

+ All front of house functions, including providing exceptional guest service, processing point of sale transactions, stocking, arranging, and pricing merchandise, and selling our whole home warranty to each guest

* Bring sales experience to consistently sell the Connected Home product and Serve, Solve, and Sell on every customer interaction

* Learn and apply the details of the Connected Home product, how to gain an understanding of the customer's technology, and how to offer and sell protection/tech support solutions to customers to meet their needs

* Perform in your role and achieve your goals by performing in sales, providing excellent service and technical/repair support, and creating satisfied customers, in accordance with Asurions Core Values

* Responsible for sharing best practices between stores to ensure consistent and efficient delivery of service and repairs

* Sharing feedback with Store Leader and/or District Manager regarding process opportunities within the store

* Travel daily to and from UBIF locations throughout a designated market

* Drive own vehicle safely and responsibly to and from UBIF locations in a variety of situations including heavy traffic and inclement weather

* Customer/Client Focus

* Initiative

* Teamwork Orientation

* Communication Proficiency

* Electronic Repair Proficiency (all devices)

* Technical Aptitude

* Troubleshooting

* Sales Experience Preferred

* This job operates in both a retail environment and involves traveling to and from stores within the district. This role routinely uses standard office equipment such as computers, phones, and printers/scanners. This role also requires the Roving Technician to operate professionally and effectively while traveling as a direct representation of the brand.

* The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

* While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee must frequently lift and/or move items that weigh more than 50 pounds.

* This is a full-time position. Days and hours of work are Sunday through Saturday, 7:00 a.m. to 9:00 p.m. Employees must be willing to travel a radius of up to 100 miles from store to store.

* Travel for this position should be expected up to 100% of the time.

* Must have a valid driver's license and satisfactory driving record with at least 1 year of driving experience

* Must be able to drive your own vehicle to and from UBIF locations up to 100 miles

* High school diploma or G.E.D.

* Willing to undergo and pass a background check including Criminal, Driving and Drug Test

* Previous retail or customer service experience

* Cell phone and device repair experience preferred

* Competitive pay and benefits including health, dental, and vision

* Retirement savings plan

* Paid time off

* Continuing education support

* Ongoing training to grow your skills