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Sr. End User Support Specialist Billerica, MA
2 months ago
About the job Sr. End User Support Specialist Billerica, MA
Requirements:
- 7+ years experience supporting/administering desktop/mobile operating systems and enterprise user accounts
- Associates Degree in a technology related field or equivalent experience or A+ certified or similar
- Hands-on using helpdesk ticketing systems (ManageEngine, ServiceNow, JIRA, etc.) to manage customer requests
- Experience administrating and supporting Windows 10 Enterprise, Bitlocker, Office 365 (OneDrive, Teams, Outlook)/Office Suite, Active Directory, SCCM, Microsoft Edge/IE, Single Sign On, MFA, troubleshooting group policy
- Experience with Exchange Online mailbox management, calendaring, and synching across multiple clients
- Excellent written and verb
