Supply Chain Customer Compliance Analyst

1 week ago

Chicago, United States Riverside Natural Foods Ltd. Full time

Are you hungry to innovate? To do things differently? To work with a company that's real, thoughtful and very forward-thinking?

Meet Riverside. We are an organic, "better for you" snack company, manufacturing award-winning, nutritious, allergen-free snacks. Your kids know us as MadeGood, tasty school-safe snacks. Your buddies on the go grab our GOOD TO GO delicious and nutritious snacks.

At Riverside, we make delicious snacks that are good in every way. From our ingredients to our manufacturing practices, we've raised every bar on every aspect. We're friendly and focused on creating foods that are good for you and good to the planet as well. Riverside Natural Foods is B-Corp certified, Triple-Bottom Line, Zero Waste, and Canadian owned and operated.

Come work with a Canadian leader We value teamwork, humility, respect, ownership, adaptability, grit and fun.

You can learn more about us at www.riversidenaturalfoods.com

We continue to grow and today are looking for a committed, talented, star to join our team as our

Supply Chain Customer Compliance Analyst

Position Summary/Objective:

Acting as the subject matter expert in understanding all Customer Supply Chain related fees and allowances, the Supply Chain Compliance Analyst plays a pivotal role within a company's supply chain management team.

This is an opportunity to exercise analytical skills, organizational skills, communication skills, and help drive improved customer satisfaction and internal financial performance. The ideal candidate is organized, detail oriented, analytical in nature, and wants to work in a fast-paced and dynamic environment.

The Supply Chain Compliance Analyst is responsible for managing deduction discrepancies within the company's supply chain operations. This role involves investigating, analyzing, and resolving deductions taken by customers, ensuring accuracy and compliance with company policies and procedures.

The analyst will collaborate with various internal departments such as customer service, customer supply chain, demand and supply planning, sales, finance, and logistics to identify root causes of deductions and implement corrective actions to prevent future occurrences.

Key Responsibilities: Investigate and validate all discrepancies related to supply chain deductions such as shortages, overages, damages, late shipments, (OTIF) and other supply chain related deductions. Review and analyze deduction claims submitted by customers ensuring accuracy and validity. Ensure accuracy of all customer supply chain deductions and/or chargebacks by confirming the claims comply with the customer agreements. Partner with Riverside Warehousing and Logistics teams to root cause deductions for mis-shipments and late deliveries, identifying 3PL or carrier accountability. Work with our Customers supply chain teams in collaboration with Riverside Customer Supply Chain and Commercial teams to improve supply chain effectiveness, avoid compliance fines, and develop joint value and collaboration. Obtain and analyze backup documentation for supply chain related deductions/billbacks and determine their legitimacy. Act as the gatekeeper for customer policy changes and ensure that customer pricing conditions related to warehouse and logistics are accurately being maintained by Finance. Collaborate with cross-functional teams including sales, finance, customer service, and logistics to gather relevant information needed to resolve deduction issues in a timely manner. Maintain accurate records of deduction claims, resolutions, and trends for reporting and analysis purposes. Utilize advanced analytical tools and techniques to review deductions data, trends, and patterns, identifying opportunities for process improvements, optimization of the supply chain, and cost savings. Identify and communicate trends at the customer level by performing root cause analysis. Monitor deduction aging reports and prioritize tasks to effectively manage workload and meet customer dispute deadlines. Provide insights and recommendations to improve processes and controls related to deduction management. Stay current with industry trends, best practices, and regulatory requirements related to deduction management. Participate in cross-functional meetings to provide insights and contribute to strategic decisions related to supply chain deductions and supply chain optimization opportunities.

Education & Qualifications: Bachelor's degree in Supply Chain Management, Business Administration, Finance, or a related field. Minimum 1-5 years of experience in supply chain, finance, or customer service roles with a focus on deduction management preferred. Familiarity with retail customers in North America and the typical Supply Chain Deductions of those retail customers. Strong analytical mindset, excellent communication skills, and a deep understanding of supply chain deductions processes within the Consumer-Packaged Goods (CPG) industry Proficiency in Microsoft Excel, Tableau and other data analysis tools, knowledge of ERP systems (e.g., SAP,) is a plus. Proficient with data management and data visualization. Strong commitment to integrity, accuracy, and continuous improvement.

Skills & Abilities: Strong written and verbal communication skills. Proven ability to thrive under tight timelines. Strong analytical and problem-solving skills. Desire for career growth and personal skill development. Team player with a positive attitude. Exceptional time management and organizational skills, self-starter with a high level of initiative and ADAPTABILITY. Demonstrates HUMILITY throughout the company on a daily basis. Aptitude to exhibit, RESPECT and protect Riverside's Core Values in a changing environment.

What We Offer: Immerse yourself in our comprehensive benefits program, with Riverside taking care of the costs RRSP matching or IRA matching for an empowered financial journey Join Employee-Led Resource Groups (ERGs) championing mental health, sustainability, diversity, women, and LGBTQ+ rights Develop your career further through our Riverside University program and with our Tuition Reimbursement Program An open concept work environment that embodies our Values

How to Apply:

If you have the commitment to excellence, the energy, the attitude and experience we need, then please submit your resume to careers(AT)riversidenaturals.com with the subject line

Supply Chain Customer Compliance Analyst or click the apply button

Riverside Natural Foods is committed to providing an inclusive and accessible environment for everyone. If you have a disability and require accommodation in the interview process, please let us know when you apply.

We thank all applicants for their interest; however, due to volume, please note that only candidates selected for an interview will be contacted. #J-18808-Ljbffr

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