Website Manager

Main areas of focus: Growth, Website Performance, Content management, Web Vitals Location: Remote - US only Eligibility: charity: water is a remote-based organization that hires from all 50 U.S. states. At this time, we are only considering candidates who are eligible to work in the United States without the need for company sponsorship now or in the future. JOB SUMMARY The Website Manager will be responsible for the daily operations of the charitywater.org website. You will ensure the website runs smoothly, publish front-end content, and design experiences that drive fundraising goals and deliver a great user experience. In this role, you will report directly to the Director of Product but work cross-functionally across the organization to develop and implement a cohesive website strategy and experience. You'll work closely with the Marketing, Fundraising, and Creative teams to shape, support, and implement projects tied to strategic roadmaps and campaigns focused on growing charity: water's traffic, supporter base, and overall brand. YOU'LL BE RESPONSIBLE FOR... * Owning the website; you'll be the central person responsible for what content gets published where and when, how to align the website with current campaigns, and for its overall performance in relation to fundraising goals and user experience * Optimizing our on-site information hierarchy: Owning our strategy with respect to navigation and designing the best approach for balancing landing page needs with rich content designed to engage and inform users Identifying the best approach for key page content, such as our homepage * Working cross-functionally with business teams to ensure the website strategy aligns with organizational priorities and that on-site content for specific business needs integrates well into the broader site * Monitoring website traffic and analytics to identify opportunities for improvement; defining what to track, why, and collaborating with the analytics team to achieve your goals * Collaborating with the Engineering Team to troubleshoot and resolve website issues, optimize site performance such as our core web vitals, ensure proper compliance with legislation such as GDPR and ADA, and ensure a cohesive user experience * Developing, prioritizing, and maintaining the Conversion Rate Optimization (CRO) roadmap for on-site experimentation * Creating and implementing effective SEO strategies to generate traffic * Staying up to date on industry trends and best practices for website management, security and compliance, and content marketing YOU MUST HAVE... * 7+ years of website management, online fundraising, or eCommerce * Empathy to understand our users and supporters as well as key internal stakeholders * A track record of managing and executing complex and multi-faceted web projects * Experience with website content management systems, information architecture, and content strategy * Experience with front-end languages (HTML, CSS) * Deep knowledge of web analytics (Google Analytics 4) and leveraging data to inform strategy and drive performance * The ability to make clear decisions that positively impact organizational goals and performance * An attention to detail which ensures content is error-free, grammatically correct, and aligned with our brand identity and tone of voice * Experience with Conversion Rate Optimization (CRO) and A/B testing programs and platforms IT'S AN ADDED PLUS IF YOU HAVE... * Experience with front-end languages (Javascript) * Experience using Builder, Contentful, Optimizely, Looker, and Salesforce * Experience with nonprofits and online fundraising * Experience working with Product, Engineering, and Marketing teams YOU'LL BE SUCCESSFUL IF... You take initiative You see something that needs improvement and you take action. You propose solutions to problems and research subjects that will help you do your job better. You're proactive about making sure various departments have the information they need about your projects. You love gathering and serving up information from the field in a way that makes sense to the unique needs of the organization. You thrive in a fast paced environment with people that are constantly looking to innovate, enjoy challenges and demand excellence. You get things done You're a multitasking machine and you don't have a problem getting your hands dirty. You follow through on every task, no matter how big or small, and when duty calls you take matters into your own hands. You live for hitting deadlines and understand the importance of keeping on schedule and in budget. You take initiative on projects from the start and know how to bring people together and get things done. You're a Team Player You thrive in a creative, inventive, fast-paced start-up environment, with people who are passionate about their work. You're excited to work cross-functionally with other departments and enjoy bringing people together to achieve a goal. People enjoy working with you because they know they can trust you. You have a remarkable track record You have a history of leading successful initiatives with measurable results that have impacted the bottom line. Your years of applicable experience have cultivated your wisdom and nuanced creativity for this position. TEAM OVERVIEW The Product team is an expert group of product managers who lead cross functional teams made up of marketers, designers, engineers, and other operational stakeholders. They focus on developing first in class digital experiences for our donors and building capabilities that enable operational teams to work effectively and efficiently. ORGANIZATIONAL OVERVIEW At charity: water, we believe that water changes everything. We work with local implementing partners to fund sustainable solutions that provide clean and safe drinking water to people around the world. Since 2006, with a diverse team of world-changers and an unstoppable community of supporters, we've brought clean water to more than 17.5 million people worldwide. With the makings of a mid-size tech startup, we're reinventing charity through endless innovation, contagious passion, beautifully crafted stories, and a powerful brand that inspires a new kind of generosity. At charity: water, we value every background, identity, and experience. We believe that a diverse team, informed by different cultures and perspectives, makes us stronger. We are committed to doing the work and challenging each other to be an organization in which everyone is respected and heard. We commit to providing genuine opportunities for all people to thrive. And we will continue to embed diversity, inclusion, belonging, and equality in everything we do.
BENEFITS & PERKS Unlimited PTO Summer Fridays 6-week paid sabbatical leave after 5 years of employment Annual bonus potential through The Pool 401k plan + employer match Medical covered at 80% + Dental/Vision contributions FSA + dependent day care FSA Employer-paid life insurance, STD, LTD 16-week paid maternity and paternity leave for new parents Stipends for Home office, Professional Development, TSA Pre-check and a You-do-You Perk 2-4 annual travel requirements to spend quality in-person time with the team
Note, charity: water will never ask you for your credit card or financial information during the interview process. Should you receive a message requesting this information, please mark the email as spam and report here.

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