Plumbing Parts Sales Associate

1 month ago

East Orange, United States Crosstown Plumbing Full time

Crosstown Plumbing is a successful plumbing store located in East Orange, NJ. We are hiring a dependable, friendly plumbing parts sales associate to join our expanding team This role is responsible for assisting customers and clients with the sales process by taking orders over the counter, answering questions, and managing payment for customer orders. We need someone to offer prompt, helpful, and professional assistance to our customers. You will develop your plumbing product knowledge (with our help) and then be able to troubleshoot issues that arise. Our ideal candidate enjoys working in a fast-paced environment with a community feel and is willing to go above and beyond for our customers This is a full-time, hourly position with overtime required. This is a great opportunity for someone seeking career growth

If you’re interested in joining our team at Crosstown, submit your application today or check out our website at to learn more

Why You Should Join Us:

Competitive salary of $24-30/hour

Robust health benefits

Vision insurance

Dental insurance

Paid vacation and sick time

401k program

Growth opportunities

Training available

Company SWAG

Annual vacation party

Free snacks available for employees

What You’ll Do:

Assist customers at the Counter to drive revenue through knowledge of basic sales techniques

Proactively answer phone calls from potential new clients and follow through to close sales

Promptly follow-up on all customer requests for information, quotes, alternative products, and delivery dates

Resolve customer complaints and disputes in a timely, professional manner

Maintain knowledge of new and existing products/inventory, technology, and general industry trends

Be the point-person for key accounts

Attend and participate in weekly sales meetings

Proactively communicate promotions and any new products

Uphold company values of teamwork, asking questions, being proactive, being respectful, and bringing your best self to work

Use (or be willing to learn) plumbing product knowledge to provide technical support and troubleshoot issues

Other duties, as assigned

Requirements

2-5 years of experience within the plumbing industry

Previous knowledge of plumbing supply industry and technical product knowledge required

Skilled in building long-term customer relationships

Able to multi-task and maintain focus while prioritizing the needs of several customers simultaneously

Excellent problem-solving skills (listening to, interpreting, and meeting the needs of others; diagnosing and rectifying problems)

Proactive communication skills, both verbal and written

Strong math skills required (including ability to add, subtract, multiply, divide; utilizing rulers to accurately measure length; understand conversion between feet and inches, as well as small increments of an inch; and calculate margins, discounts and percentages)

Proficient computer skills and attention to detail

Must be able to work independently with minimal direction

Eager team contributor and ability to wear multiple hats

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