Manager of Quality Assurance
2 weeks ago
Join Chimes – and go further to help others go far
Chimes is a not-for-profit organization that assists people with intellectual and behavioral challenges to achieve their fullest potential.
Our vast array of services
— educational, employment, vocational, residential, habilitative and behavioral health — are delivered through a network of national and international affiliates. This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve — those who receive and those who reap the benefits of our innovative, responsive solutions.
Essential Functions:
Assess and correct customer issues and complaints relating to quality, productivity and performance
Assess, analyze, and improve all aspects of quality control functions of the contracts
Initiate, implement, and track on-going companywide quality improvement activities (Green Seal, CIMS-GB, PMPs, Lean Sig Sigma, etc.)
Supervises contract quality assurance staff
Coordinate technical and performance training for staff, site managers and quality assurance personnel to ensure high productivity and integrity of Quality programs and SOPs
Assist in the development of quality plans for QA personnel and for Project Managers for process improvement in accordance with ISSA, CMI and other industry standards or Government SOWs/PWSs
Perform inspections and internal technical/operational assessments to ensure a continuous improvement process is provided and work is being performed based on PWS/SOW/contract requirements
Maintain and deliver quality control training program
Assist in analyzing statistical data to determine standards and to establish quality of service
Assist in the development of improvement plans and procedures to ensure return to quality activities
Follow-up on quality corrective action issues and training
Reviews contracts to ensure the fulfillment of contract terms and conditions according to federal policies, regulations and legislation including, but not limited to, the Federal Acquisition Regulations (FAR) and its Agency supplements in support of Quality Performance
As required, represent the organization in dealing with the government, Source America and other public and private organizations, individuals, and the public as needed/required
Prepare or assist in the preparation of a wide range of reports
Comply with and ensure staff compliance with all building and security requirements
Ensure a high level of internal and external customer service and customer satisfaction
Secondary Functions:
Communicate regularly with QC personnel to determine opportunities for improvement and plans
Assist Contract Administrators and Project Managers in solving quality issues
Assist in the creation and maintenance of written quality policies, procedures, and protocols
Collaborate with operations management to ensure quality standards are met; advise of deficiencies and ensure staff is trained on quality procedures
Maintain a file of inspection reports and corrective actions as well as other required records
Review proposal development and integration activities
Record and manage special project issues and escalate when necessary
Assume other duties, responsibilities and special projects as required
*Duties, responsibilities, and tasks may change at any time with or without notice
Other requirements:
Valid driver’s license from state of residence and ability to drive
Education:
Knowledge of green cleaning principles and CIMS certification requirements
Knowledge of electronic tracking systems
Knowledge of regulatory standards, custodial standards, and Total Facility Management
Experience:
Five plus years of experience at management level
Demonstrated skills in contract development and agency administration
Demonstrated ability and knowledge of building service management as well as relevant equipment and chemicals and their applications
Demonstrated ability and knowledge of quality control and process improvement procedures
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