Manager of Quality Assurance

2 weeks ago


Baltimore, United States Linke Resources Full time

Join Chimes – and go further to help others go far

Chimes is a not-for-profit organization that assists people with intellectual and behavioral challenges to achieve their fullest potential.

Our vast array of services

— educational, employment, vocational, residential, habilitative and behavioral health — are delivered through a network of national and international affiliates. This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve — those who receive and those who reap the benefits of our innovative, responsive solutions.

Essential Functions:

Assess and correct customer issues and complaints relating to quality, productivity and performance

Assess, analyze, and improve all aspects of quality control functions of the contracts

Initiate, implement, and track on-going companywide quality improvement activities (Green Seal, CIMS-GB, PMPs, Lean Sig Sigma, etc.)

Supervises contract quality assurance staff

Coordinate technical and performance training for staff, site managers and quality assurance personnel to ensure high productivity and integrity of Quality programs and SOPs

Assist in the development of quality plans for QA personnel and for Project Managers for process improvement in accordance with ISSA, CMI and other industry standards or Government SOWs/PWSs

Perform inspections and internal technical/operational assessments to ensure a continuous improvement process is provided and work is being performed based on PWS/SOW/contract requirements

Maintain and deliver quality control training program

Assist in analyzing statistical data to determine standards and to establish quality of service

Assist in the development of improvement plans and procedures to ensure return to quality activities

Follow-up on quality corrective action issues and training

Reviews contracts to ensure the fulfillment of contract terms and conditions according to federal policies, regulations and legislation including, but not limited to, the Federal Acquisition Regulations (FAR) and its Agency supplements in support of Quality Performance

As required, represent the organization in dealing with the government, Source America and other public and private organizations, individuals, and the public as needed/required

Prepare or assist in the preparation of a wide range of reports

Comply with and ensure staff compliance with all building and security requirements

Ensure a high level of internal and external customer service and customer satisfaction

Secondary Functions:

Communicate regularly with QC personnel to determine opportunities for improvement and plans

Assist Contract Administrators and Project Managers in solving quality issues

Assist in the creation and maintenance of written quality policies, procedures, and protocols

Collaborate with operations management to ensure quality standards are met; advise of deficiencies and ensure staff is trained on quality procedures

Maintain a file of inspection reports and corrective actions as well as other required records

Review proposal development and integration activities

Record and manage special project issues and escalate when necessary

Assume other duties, responsibilities and special projects as required

*Duties, responsibilities, and tasks may change at any time with or without notice

Other requirements:

Valid driver’s license from state of residence and ability to drive

Education:

Knowledge of green cleaning principles and CIMS certification requirements

Knowledge of electronic tracking systems

Knowledge of regulatory standards, custodial standards, and Total Facility Management

Experience:

Five plus years of experience at management level

Demonstrated skills in contract development and agency administration

Demonstrated ability and knowledge of building service management as well as relevant equipment and chemicals and their applications

Demonstrated ability and knowledge of quality control and process improvement procedures

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