Service Call Center Representative

1 month ago

Chesterton, United States Bosak Motors Full time
About Bosak Auto:

We at the Bosak Auto Group are committed to providing an environment for our employees that gives them the knowledge and skills necessary to live out the Bosak Values, giving each employee the opportunity to reach higher levels of individual and professional growth.

Who are we looking for?

Bosak is currently looking for a Service Business Development Representative for our Nissan store.

Skills:
  • Customer-focused
  • Polished and professional communicator
  • Conducts business in an ethical and professional manner.
  • Exhibits high level of commitment to customer satisfaction.
  • Maintains professional appearance.
Responsibilities:
  • Responds to Internet customer inquiries and ensures that the dealership actualizes its maximum profit potential on Internet sales.
  • Communicates effectively with Internet customers and prospects according to their preferred method of communication, whether by phone, by email or in person.
  • Develops a thorough knowledge of all dealership products and services in order to satisfy the transportation needs of Internet-generated customers.
  • Directs customers to product information resources, including those available on the Internet while assisting customers in selecting vehicles.
  • Develops and understanding of the psychology of Internet customers and works with them accordingly to draw them into the store for proper vehicle demonstration and to close the transaction.
  • Checks email frequently and responds to inquiries immediately. Delivers messages intended for other departments promptly.
  • Notifies customers that their messages have been forwarded to the appropriate personnel for prompt attention.
  • Handles all Internet sales inquiries personally.
  • Researches auto-buying services on the Internet and acts as liaison with any services the dealership uses to promote its site or advertise.
  • Maintains an ongoing customer database to capture repeat business.
  • Knows and understands the federal, state and local laws that govern retail automobile sales.
  • Establishes personal income goals that are consistent with dealership standards of productivity and devises a strategy to meet those goals.
  • Keeps abreast of new products, features, accessories etc., and their benefits to customers. Attends product and sales training as requested by sales manager. Attends sales meetings.
  • Schedules first service appointment.
  • Maintains professional appearance.
  • Performs other tasks as assigned.
What we are offering:

Competitive Industry Compensation Plan

Benefits:
  • Medical Insurance
  • Dental/Vision Insurance
  • Short Term Disability
  • Life Insurance
  • Paid Vacations
  • Paid Holidays
  • 401 K Match
  • Employee Assistance Program
  • Personal Advisory Service
  • Employee Discounts
Incredible Growth Opportunities

It is Better at Bosak

Requirements

Attributes:
  • Respect
  • Consistency
  • Positivity
  • Motivation
  • Professionalism
Education and/or Experience
  • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
  • Valid Driver's License

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