Customer Service Delivery Driver

3 weeks ago

Dallas, United States Kroger Full time

Delivery Driver Serve as a brand ambassador, providing excellent customer service while delivering customer orders to the home. Drive a company delivery vehicle showing safe, efficient driving behavior and following Kroger's driving standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. Responsibilities Provide excellent customer service while delivering orders to the customer. Act as a brand ambassador when discussing Kroger's Seamless Experience and delivery process with customers. Ensure a high degree of professionalism and personal presentation when interacting with customers. Drive a company vehicle safely and in accordance with Kroger's driving standards. Ensure customer orders are delivered on time and in good condition, resolving any issues that may occur. Maintain customer communication while in route to inform them of any issues or changes to their delivery in adherence with Kroger delivery standards. Control and maintain an accurate record of customer deliveries. Assist fellow drivers that may encounter difficulties while out delivering. Ensure that goods are kept within the correct temperature guidelines; monitor and record temperatures to follow food health and safety regulations. Handle product safely and in accordance with food safety guidelines; record any serious breakages or contamination issues and report to supervisor. Complete pre-inspections check of company vehicle before use and report any defects to supervisor. Operate company provided technology devices for mapping and customer interaction. Must be able to perform the essential job functions of this position with or without reasonable accommodation. Qualifications Valid drivers license. Excellent communication and customer service skills. Must annually pass a DOT regulated medical exam. Must have a good driving record. Ability to operate a delivery van and handheld tablet device. Must be able to lift up to 50 lbs. with or without reasonable accommodation. Must be at least 21 years old. May require chauffeurs license in some states. Desired Previous Job Experience/Education: High School Diploma or GED. Any customer service experience. Any delivery driver experience. We continuously accept applications for roles like the one posted. Our team regularly reviews submissions and will contact applicants should a position become available that aligns with the applicants qualifications and our organizational priorities.

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