Client Engagement Specialist
1 month ago
Overview:
Why Aerotek?
Aerotek, a part of Allegis Group, is the #1 Staffing Agency in the United States. We are a privately held organization with over 250+ offices nationwide. We work with 95% of Fortune 500 companies and specialize in recruiting for industrial skillsets such as manufacturing/production, warehousing/logistics, construction, maintenance, aviation, and more.
Working at Aerotek and why you will love it
At Aerotek, we prioritize inclusivity and foster a magnetic work environment that empowers our employees to achieve both personal and professional aspirations. By putting the people first, our corporate culture encourages employee engagement and enhances performance through comprehensive training and a positive culture. We promote exclusively from within.
Job Summary:
The Client Engagement Specialist (CES) is responsible for providing administrative and customer support services to the client and the Onsite Management team. The CES is responsible for ensuring that the contract employees, the client, and the internal team receive superior administrative, accounting, human resource, and customer service support.
Essential Functions:
- Provide excellent customer service to contractors, clients, and internal team.
- Follow Injury Reporting Protocol and maintain contact with the appropriate internal contact and the local medical facility that provides post-accident care.
- Assist in facilitating and maintaining the process for pre-employment screening to include drug screening.
- Assist in the facilitation of Random Drug Testing.
- Manage client specific reports on an as needed basis or as outlined by the SOW or Project Scope.
- Manage attendance tracking and preparing reports for client.
- Manage daily attendance tracking and report to client on missing contractors.
- Manage/review call out line messages and follow up with contractors via phone call
- Manage assignment and distribution of PPE.
- Manage time off request documents and coordinate approval with CEM and Delivery Manager.
- Manages current contractor roster.
- Maintain a professional work environment in alignment with current client and Aerotek culture.
- Req entry and delegation of req in Connected
- Pre-screening questions review and confirmation
- Badging requests
- Offboarding of contractors
- Support client as needed with the site orientation process
- Coordinate with site H&S to make sure that all required certifications and contractor documentation is received
Minimum Education/Abilities/Skills:
- High School Diploma required
- 1+ years of experience with any one or a combination of the following: high volume recruiting, managing a high-volume account, or providing on-premise support to a client
- 1+ years of experience in a customer service
- Previous experience supporting the Construction Industry is a plus
- Previous experience as a Project Admin in the construction industry is preferred
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